I've changed the Territories drop-down. Maybe I'm doing it the "difficult
way", but this is how I accomplished it:
1. Close Outlook
2. Change the territories in the MSDE database - the rows you want to
modify
(or add/delete) are in the table "PickLIstsMasterList". If you want to add
a
territory, make sure you use FieldMAPIID 36882
3. It's time to modify the Outlook form - this is where I got stuck in the
past (Outlook crashes as soon as you try to modify the form). What you
have
to do is rename the DLL called
"Microsoft.BusinessSolutions.eCRM.OutlookAddIn.dll" (located in the BCM
Installation folder) to something else, such as
"Microsoft.BusinessSolutions.eCRM.OutlookAddIn.dll3".
4. Open Outlook, go to "Tools", "Forms", "Design a Form", select "Personal
Forms Library". Click "Open". The form will come up without crashing
outlook
- the territories pick list is in the "Details" tab. Right-Click on the
combobox, select "Properties" and change the available properties so that
it
matches the property names in the Database
5. PUBLISH (!!) the form back to the Personal Forms library. If you're
distributing the form to other computers, make sure to also save a .OTF
version of it (Accounts.otf) and when you install it on other computers,
remember to clear the Forms cache beforehand.
6. Rename the DLL that you renamed in Step 3 back to its' original name.
7. Execute EnableBCM.exe (also located in the BCM installation folder)
This worked for me and I now have categories that apply to my business (in
my case, this is "Europe, North America, South America, South East Asia,
Asia
Pacific, Middle East, Worldwide".
