can someone please help me.......

[Guest]

I have windows vista and can use windows mail easily. My friend recently
bought a laptop and when she clicks on windows mail it asks for her user name
and password. We have entered both correctly but it will not let her in. My
windows mail does not ask for user name and password. Can anyone tell me how
to remove this box from appearing as she cannot get into her mail to send or
receive. I am new to Vista and would appreciate any help or advice...

Thanks

Lorraine

 

[Gary VanderMolen]

This problem is most likely caused by an incompatible antivirus
program. Windows Mail is not compatible with most McAfee
or Norton security programs. Those will need to be uninstalled,
not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after uninstalling the incompatible antivirus, Windows Mail
still keeps asking for the email account password, the antivirus
has corrupted that account. Delete the account, restart WM,
then recreate that account.

Gary VanderMolen