can not send out emails

[britminor]

i know very little about computers but we just got a new computer and have
not been able to send emails. please help!
this is the error message i keep recieving.



The host 'smtp' could not be found. Please verify that you have entered the
server name correctly.
Subject 'CampusServices/BookstoreAssistant', Account: 'pop3', Server:
'smtp', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 11001, Error
Number: 0x800CCC0D

 

[britminor]

alright i have done a little messing around and can email just can not attach
microsoft ducuments. says something like "the file may be in use by another
application, the file format may not be supported by any of the installed
converters, the file may be corrupt."

also can not reply to craigslist ads, dont know if the problem as anything
to do with this problem either or if you could help me with it. thanks

 

[Gary VanderMolen [MVP]]

Make sure the Word document you are trying to attach is not open elsewhere.
Windows Mail can't attach open documents ( Windows Live Mail can).

As for your Craigslist problem, it seems that your Windows Mail doesn't have
all its defaults.
Open the Default Programs applet, which you can access either from
the Start menu or via the Control Panel, then click the first item:
"Set your default programs."
After a few seconds, a list of programs comes up. Click on "Windows
Mail". If it doesn't respond with "This program has all its defaults"
then fix it by clicking on the option indicated by the first green arrow.

 

[britminor]

gary i did what you said with the windows defult settings and it said
already had defult settings? kicked the first 1 anyway. as for documents
being open else where i dont think so if so i guess i dont know what im
looking for. do you have any other suggestions for problem? thanks for your
help

 

[slk759]

The document you are attempting to attach must, at minimum, be "Saved"
immediately before you try to attach it to the email. It is "open" if it is
displayed anywhere on your screen, including "minimized" to the bottom task
bar. So make sure it is not "open", or at least "save" it prior to
attempting to attach it.

 

[brit_minor]

ok, i do know enough to do that much, useing attachments worked fine on my
old computer but have not been able to do so since buying this new one. must
have to set something up some where or something. dont know where to begin!
help any more suggestions

 

[Gary VanderMolen [MVP]]

So after setting the defaults do you still have the Craigslist issue?

As for the Word attachment issue, please walk us through the steps
of exactly what you are doing that causes that error message to pop up.

 

[brit_minor]

gary i did what you said with the defaults thing and it said it already had
its defaults but i went ahead and clicked the first green arrow. still having
both problems. now have found a new problem! computer came with microsoft
works, thats what im trying to attach, i already had a microsoft office 2007
disc that i bought from walmart a few months back, this dis worked fine on my
emachine but says select a location to intall it and when i do keeps saying
invaled location?!

 

[slk759]

Did you let it install to the default location or were you trying to specify
a different location? It is generally recommended you install software to
its default location.

 

[Gary VanderMolen [MVP]]

With regard to the Craigslist issue, there is another version of the
utility that resets the defaults:
The following procedure will rewrite the default protocol
assignments in the registry:
Open the Default Programs applet, then click on "Set program
access and computer defaults." Expand the Custom selection, and
select Windows Mail. Click OK.

If you want to install Office 2007 you should uninstall Works first.
Let Office install to the default location, which generally will be
C:\Program Files\Microsoft Office\