Can not insert some PDF files into Outlook 2003

[Guest]

Acrobat 6.0 PRO, Windows XP, Office 2003

I get this error message:

Can't create file: XXXXXX.PDF. Right click the folder you want to create the
file in and then click properties on the shortcut menu to check your
permissions for the folder.

We are trying to insert some PDF files into an E-Mail message, using Outlook
2003. The file(s) reside on a network drive (have even tried copying the file
ot the local HD and testing). Only 3 particular files give this error
message, while other PDF, Excel, or Word files insert with no problems. These
are not links, but the actual files. And there is no folder these are being
copied to. I either use the paperclip icon to insert the files inside
Outlook, or have even tried dragging the files over to insert, both ways
cause the same error. Any ideas or suggestions? Thanks

 

[Brian Tillman]

Acrobat 6.0 PRO, Windows XP, Office 2003

I get this error message:

Can't create file: XXXXXX.PDF. Right click the folder you want to
create the file in and then click properties on the shortcut menu to
check your permissions for the folder.

We are trying to insert some PDF files into an E-Mail message, using
Outlook 2003. The file(s) reside on a network drive (have even tried
copying the file ot the local HD and testing). Only 3 particular
files give this error message, while other PDF, Excel, or Word files
insert with no problems. These are not links, but the actual files.
And there is no folder these are being copied to. I either use the
paperclip icon to insert the files inside Outlook, or have even tried
dragging the files over to insert, both ways cause the same error.
Any ideas or suggestions? Thanks

Sounds like a problem with the Outlook Secure Temp Folder.

Close Outlook. Open a command prompt window and enter the following:

cd %UserProfile%\Local Settings\Temporary Internet Files
dir /a

Look for a folder whose nmae starts with OLK. Let's say it's "OLKE25".
Delete that folder with the command

rmdir /q /s OLKE25

Exit the command prompt window and start Outlook. Now try to attach your
PDFs.

 

[Guest]

Sounds like a problem with the Outlook Secure Temp Folder.

Close Outlook. Open a command prompt window and enter the following:

cd %UserProfile%\Local Settings\Temporary Internet Files
dir /a

Look for a folder whose nmae starts with OLK. Let's say it's "OLKE25".
Delete that folder with the command

rmdir /q /s OLKE25

Exit the command prompt window and start Outlook. Now try to attach your
PDFs.

Tried it, but could not find any folder other than IE. Also tried another
tip from the Adobe forums (just in case) to try and delete all ACR*.TMP
files, but none were found. We are able to insert some PDF files with no
problems, but certain ones just keep having the same error message. Could try
to ZIP the files maybe, but not all users have Winzip, and not sure all have
XP yet here either to use the built-in zip/unzip feature. But thanks for the
suggestion!

 

[Brian Tillman]

Tried it, but could not find any folder other than IE.

Then you did something wrong because there will be no folder named "IE" in
that location. There may be folders composed of eight letters and digits in
addition to the OLK file, but unless you've change the registry setting for
OutlookSecureTemptFolder or you've never opened or sent an attachment in
Outlook, that folder will be there.