Can Not Enter Safe Mode

[Roger]

During startup I press F8 and menu is displayed. I select
safe mode which gets me a to a Welcome screen with
Administrator and Owner as selections. When I select
either one it says loading setting, logginf off and saving
setting and then the Welcome screen appears. I never set
up any accounts and do not know the password to the Owner
account which I assume was set at the factory. How can I
logon on to set accounts?

 

[pauly [MSFT]]

Hi Roger,

You mention that you can't get logged in in Safe Mode. Can you log in in
Normal Mode?

If you cannot log in in Safe Mode or Normal Mode. troubleshooting this will
be difficult. It would require either connecting remotely when the system
is at the login screen, or using Recovery Console.

Please clarify, what do you see when you attempt to log in in Normal Mode?

What accounts are available when you try to log in in Safe Mode?

Report your results here.

=========

This posting is provided "AS IS" with no warranties, and confers no rights.

Windows XP Security Homepage:
http://www.microsoft.com/windowsxp/security/default.asp

Windows 2000 Security Homepage:
http://www.microsoft.com/windows2000/security/default.asp

Top 10 Windows Newsgroups Security Questions:
http://www.microsoft.com/technet/newsgroups/default.asp?url=/technet/newsgro
ups/nodepages/sectop10.asp

=========
Paul Hayes, MCSE
Product Support Services
Microsoft Corporation
(e-mail address removed)

--------------------
| From: "Roger" <[email protected]>
| Subject: Can Not Enter Safe Mode
| Date: Fri, 30 Jan 2004 19:04:56 -0800
|
| During startup I press F8 and menu is displayed. I select
| safe mode which gets me a to a Welcome screen with
| Administrator and Owner as selections. When I select
| either one it says loading setting, logginf off and saving
| setting and then the Welcome screen appears. I never set
| up any accounts and do not know the password to the Owner
| account which I assume was set at the factory. How can I
| logon on to set accounts?
|