Hi Monica - You may want to suggest to him that having his computer guy pull
his HD and putt it on another machine as a seconday drive may allow the
recovery of his correspondence and financial records to be save to DVD/CD or
a new hard disk, after which he may be able to completely flatten the old
machine and do a clean install and restore his programs and data or,
alternatively, restore them on a new machine.
--
Regards, Jim Byrd, MVP, DTS, ASVOP
My Blog, Defending Your Machine,
http://defendingyourmachine.blogspot.com/
In Monica <
[email protected]> typed:
|| Never mind guys. His nearly SIX year old Dell has had it. By the
|| time I got there he couldn't even get into windows. It was telling
|| him to click on his user name to enter Windows. There was NO user
|| name or icon or anything to click on. I couldn't get in via
|| safemode, I couldn't access safemode with command prompt, couldn't
|| access last known good configuration. I entered the bios and
|| changed his CD to the bootable drive, stuck the XP CD in and
|| repaired XP with an install (not the recovery console). I tried
|| typing nusermgr.cpl but there was no valid user name to change
|| let the install continue and got 5 different .dll errors saying they
|| were missing or damaged, one of those being msoe.dll. The end
|| result was where we started...can't get into Windows. Of course, he
|| had nothing backed up. All his financial records and business
|| correspondences are lost if his computer guy can't get in long
|| enough to backup his info. Tsk tsk. How many times have I told him
|| to back up? He gave me the green light to configure a new Dell.
|| It's about TIME!
|| Monica
|| ps...He gladly went over to Firefox. I guess if I used TB he would
|| too. At 73, even an ex Army fighter pilot and commercial airline
|| captain has a hard time learning new tricks
|| AND, I didn't know that about OE (rebuilding it's self . GTK!
||
||