Can connect but not print to shared HP DJ950C

[Guest]

I have an HP Deskjet connected to an XP computer on my home network. My
wife's old XP laptop can use this printer no problem.

Her new Vista laptop sees the printer and appears to "connect" just fine -
the connecting dialog appears and disappears without incident and the printer
is added to the list of available printers but test pages and print jobs do
not print. No errors or indication of problems - just no printing. This Vista
laptop can access files in a shared folder on the same XP computer no problem.

There are no 3rd party firewall products installed on either machine. I have
already reviewed the info at
http://www.microsoft.com/technet/network/evaluate/vista_fp.mspx.

Any suggestions? TIA

Derek

 

[Gloria Boyer [MSFT]]

Hi Derek. Excuse me for asking, but I just want to make sure: did you turn
on File Sharing in the Network and Sharing Center?

Thanks,
Gloria

 

[Guest]

Hi Gloria. I did turn on File Sharing and also Printer Sharing but it does
not make a difference. When I try to print a test page a "1" does appear
under the printer's icon in the Printers Control Panel, which seems to
indicate the job has been spooled, but nothing prints and the spool count
returns to zero.

Thank you very much for your attention.

Derek

 

[Gloria Boyer [MSFT]]

Hey Derek, I'm talking to the printing people about this and will get back
to you. Also, I meant to say "printer sharing," not "file sharing" but you
got that anyway. ;-)

Thanks,
Gloria

--
Gloria Boyer
Windows User Assistance
Microsoft Corporation

 

[Guest]

Thanks Gloria. I also noticed when I try to open Printing Preferences a small
window pops up and then immediately disappears - may not help shed light on
this but you never know. Happy to provide additional info (screenshots, event
logs, etc...) if necessary.

Cheers,

Derek

 

[Guest]

After reading these threads I'm seeing I'm not the only one. Makes me feel
less alone, but not necessarily better. At least I'm in good company!

When I upgraded to an HP Photosmart C6100 All-In-One I thought I was finally
moving up. I had a Dell desktop and a Compaq laptop, both with Windows XP.
We set up a home wireless network & everything was great. Then my husband
surprised me with an HP Pavillion dv9287d laptop with Vista. Now my printer
doesn't work with my laptop at all. I can click print, the icon comes up,
the job shows up in the que and it says it's printing. The printer doesn't
make a sound or change display. Then, "printing" changes to either
"Error-Printing" or "Error-Sent to Printer." I've tried reinstalling the
print driver, making sure printer sharing and file sharing are open and some
of the fixes I've seen here but nothing has changed. Once in a while, when
using the online troubleshooter, I can get it to print once or twice. I
don't know what it is that causes it to print, as it seems to happen
sporatically. I would love to know if/when the printer people figure this
out!

 

[Gloria Boyer [MSFT]]

Hi Sharon. I'm still waiting to get an answer from the printing folks -- and
now that it's the weekend I might not hear anything till next week. But in
the meantime, have you contacted HP to make sure you have the latest driver
for that printer? Some drivers are being updated to work better with Vista,
so it wouldn't hurt to check.

And it wasn't clear to me in your post -- are you trying to print to a
shared network printer, or is the printer attached to your laptop?

Thanks,
Gloria

--
Gloria Boyer
Windows User Assistance
Microsoft Corporation

 

[Guest]

Thank you so much for the response!

The printer is connected to a desktop. Originally it was a Dell with
Windows XP, but we just "upgraded" to a Dell with Vista. None of the
computers can print but the fax works fine. Yesterday I was able to print
one page in Word, but only from the Print Preview screen (?).

No, I haven't called HP. I downloaded the driver from the website. While
I'm waiting to see what the printer people say next week I'll try another
driver in the hopes that it's one that was updated.

I've waited this long, another weekend or so won't make much of a difference.

 

[rr1234]

I have the same issue with an HP PSC 900 all-in-one printer that is
shared on a Gateway Computer. When trying to print to it from my son's
new Toshiba laptop running Vista Ultimate, the print job shows up in
the print queue and clears out of the queue but never prints. The
printing preferences windows does the same thing that DerekW's does;
pops up briefly and disappears. Any help you can give to get this
resolved will be appreciated. Thanks

 

[Keith D]

Hi

i had this issue here
in vista machine
when you click on print a window opens

does it show printer off line???

there should also be a click on --- find printer

click on that---leave it to do its thing
it should then find the shared printer

click on it to highlite it if it isnt already then click [cant remember]
add-- ok whatever
is shown--it will then say existing drivers or new
click existing

it should now work ok

cheers

Keith D.

 

[Guest]

Keith,

I also have this problem. I have an HP Officejet K80xi attached to a
desktop PC running XP Home edition. I have a sony desktop and a Gateway
laptop that are both running XP home addition and they can print to this
shared printer across my linksys wireless network without issue. I recently
purchased 2 new laptops to add to my home network. One is a Sony the other
is a Gateway, both are running Vista Home Premium. I added the printer to
both of them. Neither could find the printer when I searched my workgroup,
but both could add it when I added it by it's shared name. I can open the
printer preferrences box from both and can see the various tabs in the
preferences dialog box, some are grayed out as they should be. When I print
to the printer and monitor the print queue on the PC that is hosting the
shared printer I notice that the print job is sent to the PC, but the print
queue Pages column says N/A. Does that mean that the Vista PC is sending a
blank print job? Since we are all having this problem it sounds like a Vista
issue.

Hi

i had this issue here
in vista machine
when you click on print a window opens

does it show printer off line???

there should also be a click on --- find printer

click on that---leave it to do its thing
it should then find the shared printer

click on it to highlite it if it isnt already then click [cant remember]
add-- ok whatever
is shown--it will then say existing drivers or new
click existing

it should now work ok

cheers

Keith D.

I have the same issue with an HP PSC 900 all-in-one printer that is
shared on a Gateway Computer. When trying to print to it from my son's
new Toshiba laptop running Vista Ultimate, the print job shows up in
the print queue and clears out of the queue but never prints. The
printing preferences windows does the same thing that DerekW's does;
pops up briefly and disappears. Any help you can give to get this
resolved will be appreciated. Thanks

 

[Keith D]

I also have this problem. I have an HP Officejet K80xi attached to a
desktop PC running XP Home edition. I have a sony desktop and a Gateway
laptop that are both running XP home addition and they can print to this
shared printer across my linksys wireless network without issue. I
recently
purchased 2 new laptops to add to my home network. One is a Sony the
other
is a Gateway, both are running Vista Home Premium. I added the printer to
both of them. Neither could find the printer when I searched my
workgroup,
but both could add it when I added it by it's shared name. I can open the
printer preferrences box from both and can see the various tabs in the
preferences dialog box, some are grayed out as they should be. When I
print
to the printer and monitor the print queue on the PC that is hosting the
shared printer I notice that the print job is sent to the PC, but the
print
queue Pages column says N/A. Does that mean that the Vista PC is sending
a
blank print job? Since we are all having this problem it sounds like a
Vista
issue.

Hi

Then try this


http://www.networkmagic.com/download/

it has a 30 day free period

download and install in all computers giving hassle

there is an --add a printer section

cheers

K/

 

[Gloria Boyer [MSFT]]

Hi Derek. Here's what I got from the printing PM:

Sounds like a permissions issue…



The best thing to do: Set up the same username/password on both machines,
and things should just work…


I hope this works for you. Good luck!
Thanks,
Gloria

 

[Gloria Boyer [MSFT]]

This answer also applies to you, Sharon, and several other people who are
having the same problem.

Good luck to all of you. Post again if you still have problems.

Thanks,
Gloria

 

[Erick Nasser]

Gloria,
I have the same issue different situation...

I have a US Robotics Wireless Router with a Print Server (Model USR5461).

I can print from my Desktop but when I try to print from my Toshiba Laptop (Vista) wirelessly...all signs say its printing but nothing comes out?

Can you please help with this?? Please!!!

Thanks,
Erick








EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com

 

[Guest]

Thanks for following up Gloria.

Do the accounts on both machines have to have admin privileges? I made sure
my wife's username/password credentials matched on both machines. Still
unable to print from her Vista laptop.

Remember, this laptop is able to browse to and access files in a shared
folder on the same XP workstation which shares the printer. Because of this
it seems more like a driver issue to me but I'm not the printing PM.

Appreciate any further suggestions.

Cheers,

Derek

 

[Guest]

Still unable to get this to work. I made sure login credentials matched on
both the Vista laptop and the XP machine which shares the printer. I even
created a new account on the Vista laptop and matched creds to the admin
account on the XP machine. Still no printer response. Still able to access
shared folder, however.

Quick recap:
XP desktop connected to HP DJ950C with both print and file sharing (shared
folder) enabled
XP laptop and Vista laptop can connect to shared folder on XP desktop
XP laptop can print to shared printer no problem
Vista laptop can not print to shared printer - jobs appear to get queued but
printer sits idle whether printing files or test page. No errors.

Please help. We need to be able to print from this new laptop. Where is the
problem?

Thanks,

Derek

 

[Guest]

Having the same problem!!! Have posted to communities twice and havn't
gotten much help. Hopefully if I follow this thread I'll get the light bulb
I need!!

 

[Guest]

Gloria: I'm experiencing a similiar problem. I have a Laptop with Vista and
connection to an XPhe workstation via a wireless router. I have share the
XP's "my documents" folder and can write and save to it. I've shared the
printer, added the Vista user to the XP system, and when trying to add the
printer to the Vista PC, I get an error message "Access Denied". Note. I can
see the printer via the "add printer wizard." I've turned off the firewall
settings on the Vista PC.

What can I do to get the Vista PC to connect to the printer connected to the
XP PC?

Thanks.

Bill

 

[Guest]

Just following up with a post to let people who may be having the same
problem know I did find a solution. The solution was posted by (e-mail address removed)
is this same discussion group under the thread titled "Printer
sharing-another issue".

Here is the suggestion which did the trick for me:

Problem: An XP PC on the network has a printer attached that other computers
running XP or linux are able to access. However, Vista PCs that attempt to
connect to this printer get an 'access denied' error, even though file
sharing otherwise works.

If file sharing is otherwise working, and Vista has native printer drivers
for the printer on the network XP PC with the printer you wish to access,
CAREFULLY follow these steps:

Add the printer driver on the Vista PC, using control panel/printers/add
printer/local printer (important: local, not network printer). Choose the
printer driver from Vista's table of selectable printer drivers. Choose LPT1
as the local port even though this will ultimately be a networked printer.

After the driver is installed, what you do next is select (right click) the
newly installed printer, choose properties, ports, add port. Then manually
add a new Local Port with:

\\computer_name\shared_printer_name

as the port name. In my case, the port name for the printer on my XP Home PC
is \\danscomputer\hpdeskje

Make sure you select this newly created port as the active port for the
printer.

Print some pages to test and you are done!