Can anybody help? :/

[kimky]

For the last few months I've been using MSN Messenger 6.2 and it's
always worked fine.
Last night I downloaded MSN Messenger 7.0 but I have a problem signing
it.

It alerts the following error;
[image: http://img.photobucket.com/albums/v285/kimy_bo_b3ar/error.jpg]

I've tried to fix it but I can't.. Now I can't even use 6.2.
Anybody have any ideas...

 

[Guest]

Make sure that your firewall is allowing access to the MSN network

another reason may be that there is a proxy server enabled in MSN Messenger.
To remove the proxy settings, click the "Tools" menu and then "Options..." at
your MSN Messenger main window.

Then in the options screen click "Connection" in the list to the left. Next,
click the "Advanced Settings..." button. If one of the textboxes is filled,
remember what is filled in (iee.. write down the information) and empty the
boxes and then try to log on again.

If this didn't work go back and fill in the information again you wrote down
earlier.

 

[Jonathan Kay [MVP]]

Greetings,

Since you can't immediately login, remember that you can try logging into the Web Messenger,
at least until you can restore your normal Messenger functionality:
http://webmessenger.msn.com

However, here are some suggestions you should check/try if you haven't already.

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf to
something smaller (under 10-12 characters), then try signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
and do the same for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.