Calendar and Task Reminders Vanish when starting Outlook 2007

[BillK]

A couple of weeks ago I had an issue where duplicate core folders were
created when I setup a new Outlook 2003/Cached Mode profile over a VPN
connection. I was able to address that by deleting duplicates but I also
needed to use the /resetfolders and /cleanreminders flag to get Outlook to
work properly (from any machine) when opening a new message, calendar item,
etc.

Since then, however, I've noticed this strange behavior: If I start
Outlook 2007/Non-cache mode- even with a brand new profile - any existing
calendar or task reminders are reset. This is not happening with Outlook
2003. In other words:

Start Outlook 2003 (from any machine, cache mode or not), and (for example)
I have 5 reminders on the screen
Start Outlook 2007, and the reminders are all cleared and disappear

I can start multiple copies of Outlook 2003 but this doesn't occur.

I want to start using Outlook 2007 but need to square this away... Any ideas?

Thanks in advance for your help,
Bill

 

[Milly Staples [MVP - Outlook]]

There are known issues when accessing the same mailbox using Outlook 2003 and 2007. 2007 adds a different method for indexing Outlook files that causes Outlook 2003 to hurl. Stop accessing the mailbox from 2 different versions, repair the one you want to use (presumably Outlook 2007) and stick to that version.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, BillK asked:

| A couple of weeks ago I had an issue where duplicate core folders
| were created when I setup a new Outlook 2003/Cached Mode profile over
| a VPN connection. I was able to address that by deleting duplicates
| but I also needed to use the /resetfolders and /cleanreminders flag
| to get Outlook to work properly (from any machine) when opening a new
| message, calendar item, etc.
|
| Since then, however, I've noticed this strange behavior: If I start
| Outlook 2007/Non-cache mode- even with a brand new profile - any
| existing calendar or task reminders are reset. This is not happening
| with Outlook 2003. In other words:
|
| Start Outlook 2003 (from any machine, cache mode or not), and (for
| example)
| I have 5 reminders on the screen
| Start Outlook 2007, and the reminders are all cleared and disappear
|
| I can start multiple copies of Outlook 2003 but this doesn't occur.
|
| I want to start using Outlook 2007 but need to square this away...
| Any ideas?
|
| Thanks in advance for your help,
| Bill

 

[BillK]

Milly,
Thank you for the response-- can you provide some detail/KB Articles? We're
considering a migration to Office 2007 (or at least Outlook 2007 by itself),
and this would pose a major problem with respect to floating staff people and
remote access.

- Bill

 

[Milly Staples [MVP - Outlook]]

There are examples of problems documented in the MSKB - a quick query using "outlook 2003 outlook 2007 same mailbox" will get you myriad hits.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, BillK asked:

| Milly,
| Thank you for the response-- can you provide some detail/KB Articles?
| We're considering a migration to Office 2007 (or at least Outlook
| 2007 by itself), and this would pose a major problem with respect to
| floating staff people and remote access.
|
| - Bill
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| There are known issues when accessing the same mailbox using Outlook
|| 2003 and 2007. 2007 adds a different method for indexing Outlook
|| files that causes Outlook 2003 to hurl. Stop accessing the mailbox
|| from 2 different versions, repair the one you want to use
|| (presumably Outlook 2007) and stick to that version.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, BillK asked:
||
||| A couple of weeks ago I had an issue where duplicate core folders
||| were created when I setup a new Outlook 2003/Cached Mode profile
||| over a VPN connection. I was able to address that by deleting
||| duplicates but I also needed to use the /resetfolders and
||| /cleanreminders flag to get Outlook to work properly (from any
||| machine) when opening a new message, calendar item, etc.
|||
||| Since then, however, I've noticed this strange behavior: If I
||| start Outlook 2007/Non-cache mode- even with a brand new profile -
||| any existing calendar or task reminders are reset. This is not
||| happening with Outlook 2003. In other words:
|||
||| Start Outlook 2003 (from any machine, cache mode or not), and (for
||| example)
||| I have 5 reminders on the screen
||| Start Outlook 2007, and the reminders are all cleared and disappear
|||
||| I can start multiple copies of Outlook 2003 but this doesn't occur.
|||
||| I want to start using Outlook 2007 but need to square this away...
||| Any ideas?
|||
||| Thanks in advance for your help,
||| Bill