Cached Exchange Mode

[Theo Brown]

Out of the 2500 users we have using Outlook 2003, this
problem is only happening for one user.

The problem is that when he launches Outlook 2003, he
doesn't get any new email (in this example we'll say the
last email he got was Monday from Freddy). When I disable
Cached Exchange Mode, he receives all of his mail. Once I
enable Cached Exchange Mode and relaunch Outlook he
doesn't see any new mail and the last email that Outlook
shows that he got was from Freddy on Moday.

These are the things that I have tried.
[x] Ran an Office repair
[x] Uninstalled and reinstalled the entire Office 2003
package
[x] Logged on as him on 4 seperate computers and have
reproduced the problem on all of them.

Why not leave Cached mode off? The problem is, that it is
enable through a system policy so even if I did disable
it, once he logs on the machine would revert back to
being enabled.

 

[Theo Brown]

Figured it out. The user had received an email with an
attached virus. The virus would try to launch as soon as
the email was open. All attempts to move or delete the
email failed. Holding Shift and then hitting delete is
the only way to delete the email. All is good! Hooray!!!