Buttons greyed out

[Mint]

My daughters computer uses MS Forefront Endpoint Protection and most buttons are greyed out.

I want to be able to make changes.

Thanks,
Andy

 

[Paul]

My daughters computer uses MS Forefront Endpoint Protection and most buttons are greyed out.

I want to be able to make changes.

Thanks,
Andy

http://en.wikipedia.org/wiki/Forefront_Endpoint_Protection

"A business antivirus software product that can be
controlled over the network, formerly known as
Forefront Endpoint Protection, ..."

That implies your daughters computer is from her work,
the IT department installed that product, and the machine
is part of a domain. Centralized control means no need
for the users to play with it. Hence, greyed out.

Just a guess,
Paul

 

[Mint]

http://en.wikipedia.org/wiki/Forefront_Endpoint_Protection



"A business antivirus software product that can be

controlled over the network, formerly known as

Forefront Endpoint Protection, ..."



That implies your daughters computer is from her work,

the IT department installed that product, and the machine

is part of a domain. Centralized control means no need

for the users to play with it. Hence, greyed out.



Just a guess,

Paul

She was given the computer when they gave her a new one.

Andy

 

[JAS]

She was given the computer when they gave her a new one.

Andy

She should take it to her IT dept. at work and have them remove the
offending program and any programs that refer to the company.

 

[Paul]

She should take it to her IT dept. at work and have them remove the
offending program and any programs that refer to the company.

Yes, why do companies do this ? "Throw a user into the deep end".
Surely they must have a policy for "neutering" computers before
allowing transport outside the company premises.

The version of Windows on the computer is likely Enterprise,
with a VLK for a license. I'd have suggested "level and reload"
as a shortcut to getting the job done, but right away, the
licensing of that machine is an issue.

So if there is software of great value on there, and the desire
is to continue to use it, you may just be better off leaving
the settings alone. Or, if the IT department has a proper cleaning
procedure for computers like that, see if the IT department
will now finish the job.

If this was a computer at where I worked, it would probably
have been nuked and the original Dell stuff put back on it.
They wouldn't allow preservation of all settings, just
back the truck up and cart away the PC, without some
amount of maintenance first.

If the machine had the recovery partition on it, you could
restore to factory that way. That would use the royalty OEM
license the computer originally came with. When an IT
department receives a new computer like that (with factory
setup), they throw any discs into a junk box in the
preparation area (never to be seen again), then load
the corporate image, VLK license key and so on. The
original factory (OEM) license key is ignored. To put things
back, if the recovery partition was still on the machine,
you could use that, but odds are, the IT processing
procedure likely removes every speck of original
content (delete that 15GB partition). In which case,
locating recovery media from Dell or whatever, would be
the best option (instead of wasting money on a retail
OS purchase for it).

Paul

 

[Greegor]

What make and model of computer hardware is it?
Original install CD's are likely available.
If the IT guy can't pull the exact one out of the junk box
then you may be able to obtain one from somebody online.

 

[Mint]

What make and model of computer hardware is it?

Original install CD's are likely available.

If the IT guy can't pull the exact one out of the junk box

then you may be able to obtain one from somebody online.

Thanks for all the replies. I will consider all of it in order to do what's best.

Andy