BUSINESS TOOLS MENU MISSING / DESPITE REPEATED FIXs

[finn.rudd]

LEONID KNYSHOV
HELP PLEASE W/ BCM
OLK 2003 small biz w / BCM:
1. BCM NOT AVAILABLE; THROWS EXCEPTIONS REPEAAEDLY.
2 DON'T SEE BIZ TOOLS MENUE IN MAIN OLK MENU.

3. IN C-PROGRAM FILES:
RENAMED TO "...OLD"
3.a MICROSOFT SMALL BUSINESS...OLD
3.b MICROSOFT SQL SERVER...OLD
4. removed: Office
5. Removed BcM
6. reinstalled Office small biz w bcm
7. reinatalled bcm disk
8. downloaded and intalled following:

8. A BCM V2 Update - install this first before you do anything else
from Crashproof link

8.B BCM & Small Business Accounting 2006 SP3 - This is the latest
service pack for both BCM 2003 and SBA 2006 from Crashproof link

9. Enabled bcm
10. Checked OLK / help/ about/ disabled: nothing disabled.
11. created new olk profile: still get errors
12. WENT TO CTRL PANEL / MAIL / DATA FILES / ADD BCM: THROWS EXCEPTION
QUOTE: an exception occurred while trying to run
"c:\windows\system312\shell32.dll, control_runDLL
"C:\PROGRA~1\COMMON~1\SYSTEM\msmapi\mlcfg32.cpl",@0" UNQUOTE

13. ADDING BCM TO OUTLOOK DATA FILES:
QUOTE; MANAGED MAPI SERVICE CATASTRAPHIC FAILURE
EXCPETION HAS BEEN THROWN BY THE TARGET OF AN INVOCATION. UNQUOTE

14. UNTIL THE BCM FOLDER IS REMOVED, FROM DATA FILES, THIS ERROR
ABOVE OCCURS ABOUT 20 TIMES WHENEVER OUTLOOK IS OPENED.

15. CONTROL PANEL / MAIL / OPEN / BCM : NOT AVAILABLE

16. OUTLOOK:/ HELP / ABOUT / DISABLED / NO ITEMS ARE DISABLED

17. RUN SERVICES
A: MSC SMLBIZ= STARTED
B: " BCM = STARTED
18. ALSO SUCCESSFULLY RESTARTED THE ABOVE, BUT TO NO AVAIL.
19. CREATED NEW OUTLOOK PROFILE: TO NO AVAIL
20. CLEARD FORMS CACHE: TO NO AVAIL

21. REGARDS: & THANKS IN ADVANCE
FINN

 

[Guest]

Are you using exchange server? If you are then BCM will not work unless your
Exchange server is part of Small Business Server.

 

[Leonid S. Knyshov]

Are you using exchange server? If you are then BCM will not work unless
your
Exchange server is part of Small Business Server.

Mike, I believe that statement is not accurate.
--
Leonid S. Knyshov, CEO
Crashproof Solutions, LLC - http://www.crashproofsolutions.com
MCP Exchange 2003/Small Business Server 2003
Microsoft Small Business Specialist Partner
See the tips and tricks section on my website for video tutorials on BCM
Send a smile to Microsoft (Office 2007 Beta feedback tool)!
http://tinyurl.com/m4omy

 

[Leonid S. Knyshov]

LEONID KNYSHOV
HELP PLEASE W/ BCM
OLK 2003 small biz w / BCM:
1. BCM NOT AVAILABLE; THROWS EXCEPTIONS REPEAAEDLY.
2 DON'T SEE BIZ TOOLS MENUE IN MAIN OLK MENU.
11. created new olk profile: still get errors
12. WENT TO CTRL PANEL / MAIL / DATA FILES / ADD BCM: THROWS EXCEPTION
QUOTE: an exception occurred while trying to run
"c:\windows\system312\shell32.dll, control_runDLL
"C:\PROGRA~1\COMMON~1\SYSTEM\msmapi\mlcfg32.cpl",@0" UNQUOTE

13. ADDING BCM TO OUTLOOK DATA FILES:
QUOTE; MANAGED MAPI SERVICE CATASTRAPHIC FAILURE
EXCPETION HAS BEEN THROWN BY THE TARGET OF AN INVOCATION. UNQUOTE

14. UNTIL THE BCM FOLDER IS REMOVED, FROM DATA FILES, THIS ERROR
ABOVE OCCURS ABOUT 20 TIMES WHENEVER OUTLOOK IS OPENED.

Hi Finn,

Please don't use all UPPERCASE (thankfully Word has a conversion feature...)

Managed MAPI error means .NET framework is failing to launch something.

This sounds like a .NET Framework error more than anything else.
Start -> Run -> APPWIZ.CPL -> OK (opens Add/Remove programs)
Find the .NET framework entry, click Change and then click repair.

I assume you've rebooted between steps 5 an 6?

Do you also have SBA 2006?

See if the behavior continues once you repair the framwork.
--
Leonid S. Knyshov, CEO
Crashproof Solutions, LLC - http://www.crashproofsolutions.com
MCP Exchange 2003/Small Business Server 2003
Microsoft Small Business Specialist Partner
See the tips and tricks section on my website for video tutorials on BCM
Send a smile to Microsoft (Office 2007 Beta feedback tool)!
http://tinyurl.com/m4omy

 

[finn.rudd]

Thanks LeonidSK: Not certain I rebooted, between 5 and 6, but grateful
for diagnosis and will apply Dot Net Framework repair suggestion, and
the reboot suggestion. I do not have SBA 2006, and I do not use
Exchange Server, Mike. (but thanks.) I was using Office '07(Beta) in
May/June/July, and was getting similar frequent MAPI exceptions errors
as mentioned, so I removed Office '07. I had not applied the BCM part
of Office Outlook '07 at that time. My concern about using it now is
with LIMITED FUNCTIONALITY which (according to notice in April or May
'06, when I downloaded the Beta, is to invoke in Feb '07. What is it
going to cost me to overcome that? Thanks again L...F
==============================================

 

[finn.rudd]

Leonid:
After repairing the Microsoft . Net 2.0 installation, as you suggested,
then starting Outlook, the BCM Startup Wizard appeared (previously it
had not appeared), and offered options to create a new database, or to
select an existing BCM database.
Neither of these options was successful however; the 'existing
database' wanted to be upgraded, but the backup apparently failed, and
'database migrations' were explictly (error message) unsuccessful, and
I now have BCMDatase0,2,3,4, none of which work.
Still trying, and hoping for further wisdom / mudroct before staroct .
vsego.... F
===================================================================

Thanks LeonidSK: Not certain I rebooted, between 5 and 6, but grateful
for diagnosis and will apply Dot Net Framework repair suggestion, and
the reboot suggestion. I do not have SBA 2006, and I do not use
Exchange Server, Mike. (but thanks.) I was using Office '07(Beta) in
May/June/July, and was getting similar frequent MAPI exceptions errors
as mentioned, so I removed Office '07. I had not applied the BCM part
of Office Outlook '07 at that time. My concern about using it now is
with LIMITED FUNCTIONALITY which (according to notice in April or May
'06, when I downloaded the Beta, is to invoke in Feb '07. What is it
going to cost me to overcome that? Thanks again L...F
==============================================

 

[Leonid S. Knyshov]

Thanks LeonidSK: Not certain I rebooted, between 5 and 6, but grateful
for diagnosis and will apply Dot Net Framework repair suggestion, and
the reboot suggestion. I do not have SBA 2006, and I do not use
Exchange Server, Mike. (but thanks.) I was using Office '07(Beta) in
May/June/July, and was getting similar frequent MAPI exceptions errors
as mentioned, so I removed Office '07. I had not applied the BCM part
of Office Outlook '07 at that time. My concern about using it now is
with LIMITED FUNCTIONALITY which (according to notice in April or May
'06, when I downloaded the Beta, is to invoke in Feb '07. What is it
going to cost me to overcome that? Thanks again L...F
==============================================

BCM will be a part of Office Small Business Edition 2007.

Pricing is available at
http://office.microsoft.com/en-us/products/FX101754511033.aspx - about
$449/$229 ($229 is the upgrade price from a qualifying product) as of this
date. This is estimated pricing. For authoritative pricing information,
please see http://www.microsoft.com/office

Those errors are not normal and we haven't had any reports about them here
before.
--
Leonid S. Knyshov, CEO
Crashproof Solutions, LLC - http://www.crashproofsolutions.com
MCP Exchange 2003/Small Business Server 2003
Microsoft Small Business Specialist Partner
See the tips and tricks section on my website for video tutorials on BCM
Send a smile to Microsoft (Office 2007 Beta feedback tool)!
http://tinyurl.com/m4omy

 

[Leonid S. Knyshov]

Leonid:
After repairing the Microsoft . Net 2.0 installation, as you suggested,
then starting Outlook, the BCM Startup Wizard appeared (previously it
had not appeared), and offered options to create a new database, or to
select an existing BCM database.
Neither of these options was successful however; the 'existing
database' wanted to be upgraded, but the backup apparently failed, and
'database migrations' were explictly (error message) unsuccessful, and
I now have BCMDatase0,2,3,4, none of which work.
Still trying, and hoping for further wisdom / mudroct before staroct .
vsego.... F

We are getting somewhere and I am sure we'll get there before we reach old
age ;-)

So .NET is fixed, that's very good! Now BCM is probably no longer the
problem, but SQL server is.

You have error log files in C:\Program Files\Microsoft SQL
Server\mssql.1\Logs (or something similar). They are plain text files. I
only care about the most recent and the largest 2 errorlog files. You should
be able to copy and paste those files into this forum. Every time you
restart SQL instance, a new file gets generated.

Thank you,
--
Leonid S. Knyshov, CEO
Crashproof Solutions, LLC - http://www.crashproofsolutions.com
MCP Exchange 2003/Small Business Server 2003
Microsoft Small Business Specialist Partner
See the tips and tricks section on my website for video tutorials on BCM
Send a smile to Microsoft (Office 2007 Beta feedback tool)!
http://tinyurl.com/m4omy

 

[finn.rudd]

TO: microsoft.public.outlook.bcm
Leonid SK: (sami khitri) Thanks again, and further as requested to
diagnose SQL error:

3 LOG TEXT FILES EXTRACTED & CONSOLIDATED AS REQUESTED
(line spacing added)
BCM ERROR LOG EXTRACT 30 NV 06 DESKTOP 13H33EASTERN
1: MOST RECENT
errorlog (c:\program files\microsoft sql

server\MSSQL$MICROSOFTBCM\LOG\ERRORLOG (SAMSVEZHI)
01H49 VOSTOCHNIMI CHASSAMI 30NOV2006
2006-11-30 01:49:12.34 server Microsoft SQL Server 2000 - 8.00.818

(Intel X86)
May 31 2003 16:08:15
Copyright (c) 1988-2003 Microsoft Corporation
Desktop Engine on Windows NT 5.1 (Build 2600: Service Pack 2)

2006-11-30 01:49:12.39 server Copyright (C) 1988-2002 Microsoft

Corporation.

2006-11-30 01:49:12.39 server All rights reserved.

2006-11-30 01:49:12.39 server Server Process ID is 1528.

2006-11-30 01:49:12.39 server Logging SQL Server messages in file

'C:\Program Files\Microsoft SQL
Server\MSSQL$MICROSOFTBCM\LOG\ERRORLOG'.

2006-11-30 01:49:12.50 server SQL Server is starting at priority
class

'normal'(2 CPUs detected).

2006-11-30 01:49:13.18 server SQL Server configured for thread mode

processing.

2006-11-30 01:49:13.20 server Using dynamic lock allocation. [500]
Lock

Blocks, [1000] Lock Owner Blocks.

2006-11-30 01:49:13.53 spid3 Starting up database 'master'.

2006-11-30 01:49:14.87 spid3 0 transactions rolled back in database


'master' (1).

2006-11-30 01:49:14.87 spid3 Recovery is checkpointing database

'master' (1)

2006-11-30 01:49:16.73 server Using 'SSNETLIB.DLL' version
'8.0.818'.

2006-11-30 01:49:16.75 spid5 Starting up database 'model'.

2006-11-30 01:49:16.85 spid3 Server name is

'TOSHP30PENT4\MICROSOFTBCM'.

2006-11-30 01:49:16.85 spid3 Skipping startup of clean database id
4

2006-11-30 01:49:17.20 server SQL server listening on Shared Memory.

2006-11-30 01:49:17.20 server SQL Server is ready for client

connections

2006-11-30 01:49:17.95 spid5 Clearing tempdb database.

2006-11-30 01:49:18.93 spid5 Starting up database 'tempdb'.

2006-11-30 01:49:19.18 spid3 Recovery complete.

2006-11-30 01:49:19.18 spid3 SQL global counter collection task is

created.
========================================================================


2: HIGHEST NUMBER (6)
(c:\program files\microsoft sql
server\MSSQL$MICROSOFTBCM\LOG\ERRORLOG.6

(SAMVYSHI) TYPE: 6 FILE
11H36 VOSTOCHNIMI CHASSAMI 29NOV2006

2006-11-29 11:36:24.57 server Microsoft SQL Server 2000 - 8.00.818

(Intel X86)
May 31 2003 16:08:15
Copyright (c) 1988-2003 Microsoft Corporation
Desktop Engine on Windows NT 5.1 (Build 2600: Service Pack 2)

2006-11-29 11:36:24.57 server Copyright (C) 1988-2002 Microsoft

Corporation.

2006-11-29 11:36:24.57 server All rights reserved.

2006-11-29 11:36:24.57 server Server Process ID is 1848.

2006-11-29 11:36:24.57 server Logging SQL Server messages in file

'C:\Program Files\Microsoft SQL
Server\MSSQL$MICROSOFTBCM\LOG\ERRORLOG'.

2006-11-29 11:36:24.75 server SQL Server is starting at priority
class

'normal'(2 CPUs detected).

2006-11-29 11:36:25.37 server SQL Server configured for thread mode

processing.

2006-11-29 11:36:25.39 server Using dynamic lock allocation. [500]
Lock

Blocks, [1000] Lock Owner Blocks.

2006-11-29 11:36:26.10 spid4 Starting up database 'master'.

2006-11-29 11:36:27.12 spid4 0 transactions rolled back in database


'master' (1).

2006-11-29 11:36:27.12 spid4 Recovery is checkpointing database

'master' (1)

2006-11-29 11:36:27.25 server Using 'SSNETLIB.DLL' version
'8.0.818'.

2006-11-29 11:36:27.25 spid5 Starting up database 'model'.

2006-11-29 11:36:27.32 spid4 Server name is

'TOSHP30PENT4\MICROSOFTBCM'.

2006-11-29 11:36:27.32 spid4 Skipping startup of clean database id
4

2006-11-29 11:36:27.64 spid5 Clearing tempdb database.

2006-11-29 11:36:28.03 server SQL server listening on Shared Memory.

2006-11-29 11:36:28.03 server SQL Server is ready for client

connections

2006-11-29 11:36:28.46 spid5 Starting up database 'tempdb'.

2006-11-29 11:36:29.18 spid4 Recovery complete.

2006-11-29 11:36:29.18 spid4 SQL global counter collection task is

created.
========================================================================
3: LARGEST: SQLAGENT.OUT (NOTEPAD) C:\PROGRAM FILES\Microsoft SQL

Server\mssql$microsoftbcm\log\sqlagent.out 3 kb type: out file mod:

2006-11-27 16h56 eastern us
sam.bolshoi:
2006-11-27 16:52:24 - ? [100] Microsoft SQLServerAgent version 8.00.760


(x86 unicode retail build) : Process ID

2006-11-27 16:52:24 - ? [100] Microsoft SQLServerAgent version 8.00.760


(x86 unicode retail build) : Process ID 48752

2006-11-27 16:52:24 - ? [101] SQL Server TOSHP30PENT4\MICROSOFTBCM
version

8.00.818 (0 connection limit)

2006-11-27 16:52:24 - ? [102] SQL Server ODBC driver version 3.85.1117

2006-11-27 16:52:24 - ? [103] NetLib being used by driver is
DBMSLPCN.DLL;

Local host server is TOSHP30PENT4\MICROSOFTBCM

2006-11-27 16:52:24 - ? [310] 2 processor(s) and 511 MB RAM detected

2006-11-27 16:52:24 - ? [339] Local computer is TOSHP30PENT4 running

Windows NT 5.1 (2600) Service Pack 2

2006-11-27 16:52:24 - ! [364] The Messenger service has not been
started -

NetSend notifications will not be sent

2006-11-27 16:52:24 - ? [129] SQLAgent$MICROSOFTBCM starting under
Windows

NT service control

2006-11-27 16:52:24 - + [260] Unable to start mail session (reason: No

mail profile defined)

2006-11-27 16:52:24 - + [396] An idle CPU condition has not been
defined -

OnIdle job schedules will have no effect

2006-11-27 16:55:56 - ? [131] SQLAgent$MICROSOFTBCM service stopping
due

to a stop request from a user, process, or the OS...

2006-11-27 16:55:58 - ? [098] SQLServerAgent terminated (normally)

HISTORY FROM: