Business Contact Manager installation

[Rick Lederman]

I have Office 2003 and Windows XP Pro, trying to install office Business
Contact Manager 2003. The installation almost completes, then rolls itself
back. I looked in the dasetup.log file in the Windows directory and that
file shows NO error, says the installation was completed successfully.
Help?

Rick Lederman
www.soaringsoftware.com
(e-mail address removed)

 

[Sue Mosher [MVP]]

That's a new one I haven't heard about previously. Business Contact Manager
is new enough that we don't have a lot of solid troubleshooting information
yet. But here's what we do know:

-- BCM will disable itself if the profile contains an Exchange account. This
behavior is by design.

-- If you get errors during setup, if BCM does not load even after you edit
the LoadBehavior registry value, or if the database does not load, you
should initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help.

 

[Rick Lederman]

Sue,

Thanks, I'll try the support incident although I'm having a problem there as
it wants a Product Number and I have a universal subscription with DVDs and
there are no Product Numbers there. Also, I'm using POP email accounts, no
Exchange here.

 

[Sue Mosher [MVP]]

If you have an MSDN Universal subscription, you might have to use one of
your MSDN incidents.