J
James Harris
This may be the wrong group to address this issue, but I have a family
member who has requested help--his computer is in a semi-paralyzed state. He
has a Dell Dimension E521 with Phoenix Award BIOS. The problem is that he
cannot enter anything from the keyboard. I suggested a first attempt at a
repair reinstall from his Windows XP installation disk. He needs to set the
boot sequence to boot from his CD/DVD drive so he can boot from the
installation disk. He says he cannot get the computer to enter the BIOS
System Setup from boot. He has tried pressing F2 before the Dell splash
screen, which should be the correct key to press to interrupt the normal
Windows boot process. Any other suggestions as to how to get the computer
into the System Setup or a more relevant group to address this issue? Could
the USB keyboard and/or drivers be at fault and not even accepting the F2
keystroke during boot?
Thanks,
JamesH
member who has requested help--his computer is in a semi-paralyzed state. He
has a Dell Dimension E521 with Phoenix Award BIOS. The problem is that he
cannot enter anything from the keyboard. I suggested a first attempt at a
repair reinstall from his Windows XP installation disk. He needs to set the
boot sequence to boot from his CD/DVD drive so he can boot from the
installation disk. He says he cannot get the computer to enter the BIOS
System Setup from boot. He has tried pressing F2 before the Dell splash
screen, which should be the correct key to press to interrupt the normal
Windows boot process. Any other suggestions as to how to get the computer
into the System Setup or a more relevant group to address this issue? Could
the USB keyboard and/or drivers be at fault and not even accepting the F2
keystroke during boot?
Thanks,
JamesH