Boot crash loop - Win2kpro

[Doug]

Hi,

I have been asked to "come and install some new anti virus software, and
clean our pc's" by a small organization.

I have just made things worse for someone

His Pc has Win2Kpro (sp2) and was full of spyware, I dl'd and installed
adAware and cleaned it off.

It had/has Norton AV2001 pro on it. I tried to remove but the .isu file is
missing.

I Installed Symantec AV 9.0 corp edition.

Reboot.

On start up, the OS gets as far as "Loading Security Policy" before it falls
to it's knees and re-starts.

I can boot in safe mode, but I can't get windows installer to run in order
to remove SAV corp 9.

I may try restoring the spyware files that I removed earlier in case I broke
something that way.

But does anyone have any real suggestions? Ones that aren't just me
guessing.

Any help greatly apprecited.

Doug.

 

[Steve Parry [MVP]]

Hi,

I have been asked to "come and install some new anti virus software,
and clean our pc's" by a small organization.

I have just made things worse for someone

His Pc has Win2Kpro (sp2) and was full of spyware, I dl'd and
installed adAware and cleaned it off.

It had/has Norton AV2001 pro on it. I tried to remove but the .isu
file is missing.

I Installed Symantec AV 9.0 corp edition.

Reboot.

On start up, the OS gets as far as "Loading Security Policy" before
it falls to it's knees and re-starts.

I can boot in safe mode, but I can't get windows installer to run in
order to remove SAV corp 9.

I may try restoring the spyware files that I removed earlier in case
I broke something that way.

But does anyone have any real suggestions? Ones that aren't just me
guessing.

Any help greatly apprecited.

Doug.

Try going in under safe mode and setting the symantec services to
disabled maybe?

Start
Run
services.msc

Hope that helps

 

[Doug]

Try going in under safe mode and setting the symantec services to
disabled maybe?

Start
Run
services.msc

Hope that helps

Thank you, thank you.

It seems so obvious to me now that that is what I should have done. At the
time I was too concerned with why Windows Installer doesn't work in safe
mode.

Anyway, it worked, I uninstalled SAV corp 9, reinstalled NAV2001 (in order
to uninstall it again), reinstalled SAV corp 9 and I'm now happily scanning
for viruses.

Thanks again.

Doug.

 

[Steve Parry [MVP]]

Thank you, thank you.

It seems so obvious to me now that that is what I should have done.
At the time I was too concerned with why Windows Installer doesn't
work in safe mode.

Anyway, it worked, I uninstalled SAV corp 9, reinstalled NAV2001 (in
order to uninstall it again), reinstalled SAV corp 9 and I'm now
happily scanning for viruses.

Thanks again.

Doug.

Glad to have helped Doug, and glad you've sorted it.

Thanks for the feedback