blue screen

[linda]

Will not advance past blue start up screen, thanks for any help. computer is
hp pavilion,3.0 ghz.512 mb,60 gb hard drive. 4 years old,no previous
problems. windows xp home edition 2002. verizon high speed internet,
spysweeper in place.

 

[Gerry]

Linda

Is there a Stop Error Report? If yes, what does it say?

Have you tried Last Known Good Configuration?
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Plato]

Will not advance past blue start up screen, thanks for any help. computer is

 

[linda]

Have tried last good configuration and safe boot. Safe boot ends and a blue
screen flashes with alot of text,have been unable to stop it to read. At one
point I had a message that said remote procedure service terminated, then it
tried to restart. Have not been able to get to any other screens. Thanks
for your help

 

[Gerry]

Linda

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and select
option - Disable automatic restart on system failure.

If you are using a wireless keyboard and the F8 key does not work
substitute a wired keyboard and mouse for this exercise only.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~