Blue screen & reboots after updates

[Gary]

Windows Vista Home Premium on an Acer 4420 laptop was working fine up until
Wednesday morning. I installed about a dozen updates and ever since then
I've had the computer crash randomly but regularly when I have IE8 open. I
get a fairly quick blue screen message and then the system reboots without
anyone telling it to. If I simply have the computer running but do not have
IE8 running it seems to stay stable.

I've uninstalled all the updates but it hasn't made any difference--still
crashing! Anyone have any suggestions on what I should do to get it back.
(Oh, I did a system restore to a point prior to the updates but that didn't
seem to help.)

Thanks for any help that you can give me.


Gary
Visit Lucy & Gary and do the jigsaw puzzle at
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[Gary]

Thanks, I'm lucky enough to have another laptop to use until I can get this
one straightened out. It's old and slow but then so am I, so I guess we go
together.

Gary

 

[Guest]

In Control Panel choose Problem Reports and Solutions (type problem in
Start's searchbox), go to Problem History, right click your error and choose
Check For Solution. You can also examine the details.

In Administrative Tools choose Reliability and Performance Monitor and
choose MonitoringTools then Reliability Monitor (type Reliability in search
on Start) . This list is a chart of software installs, uninstalls, Windows
updates, and crashes by date. See if your crashes started happening after
you installed or uninstalled something.

Post the dmp file (the name you get from the problem's details) to a file
hosting site. Then we can download and analyse it.

It may help to rule out hardware faults

Type memory in Start's search box and choose Memory Diagnostic

In a command prompt (type command in Start's search box then right click and
choose Run As Administrator) type

chkdsk c: /r

If you have more than one drive replace C: with the other drive letter.

Also test memory with Memory Diagnostics (type memory in Start's search
box).

You may wish to do clean boot
troubleshooting http://support.microsoft.com/kb/331796

In Control Panel choose Problem Reports and Solutions (type problem in
Start's searchbox), go to Problem History, right click your error and choose
Check For Solution. You can also examine the details.

In Administrative Tools choose Reliability and Performance Monitor and
choose MonitoringTools then Reliability Monitor (type Reliability in search
on Start) . This list is a chart of software installs, uninstalls, Windows
updates, and crashes by date. See if your crashes started happening after
you installed or uninstalled something.

 

[Ǝиçεl]

Hello Gary,

I don't know if this can in some way apply in your case, Doesn't hurt to try
the link
<http://support.microsoft.com/default.aspx/gp/pc_ie_v8intro>


I hope this post is helpful.


Let us know how it works ºut.
-=-

 

[Gary]

Hi all! Thanks for the replies. I seem to have fixed things by going to a
restore point even farther back. But, that means that I'm behind on patches
(over a dozen patches, actually!) I guess that I'll start adding patches
back in one at a time to see if any of them break it again.

The support page didn't exactly address my issue since it wasn't just IE8
that was restarting, it was the OS that crashed and rebooted.

Anyhow, thanks. And, I'll let you know what the outcome is.

Gary

 

[Gary]

I never did figure out for sure what was going on. Finally just used the
Acer restore partition and set everything back to brand new. That seems to
have fixed things since I reloaded all the Windows Updates and it's been
rock solid.

Gary
Visit Lucy & Gary and do the jigsaw puzzle at
www.under-1-roof.com/PuzzlePage.html