BCM contacts not opening

[Simon Hogg]

Can anyone help with my BCM.
When I try to open BCM it says "outlook cant open form
and will use another outlook form instaed"
This message is then followed by "Array index out of
bounds"
Help my BCM is no use if i cant open contacts, thanks.
Simon

 

[Sue Mosher [MVP]]

BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache.

 

[jeffrey]

it's not just bcm. outlook 2003 has the same problem. it happens so often
that i have special tab set up in explorerplus to take me to the forms
folder so i can delete the file. microsoft doesn't seem to care.

 

[Sue Mosher [MVP]]

A hotfix came out last week but the MSKB doesn't have the article ready. You
might want to call Microsoft Support, tell them you're having forms cache
problems, and ask for the new hotfix.