Thanks, HP sent me to you so I guess I will have to go fight with them some
more!
You're apparently confused as to where you are, so let me make it
clear: this isn't Microsoft you're addressing.
This is a peer support newsgroup. We are all just Windows XP users
here, helping each other if and when we can. We are not Microsoft
employees (not even those of us with "Microsoft MVP" behind our names;
that's an honorary title for having provided consistently helpful
advice) except for an occasional employee who posts here unofficially
on his own time.
If you want to contact Microsoft, you need to do so directly by
telephone.
