AV Software Package

[Compfix]

I am looking for an AV software package to recommend to a technophobic
relative. I have not used Norton AV for a long time. Is it really as
appalling as all the posters here seem to think? If so, can anyone suggest
one that is easy for a 'non techie' to install and set up - I am having to
do this at 'arms length' over the phone.

TIA
Bob

 

[Ernie B.]

I am looking for an AV software package to recommend to a technophobic
relative. I have not used Norton AV for a long time. Is it really as
appalling as all the posters here seem to think? If so, can anyone suggest
one that is easy for a 'non techie' to install and set up - I am having to
do this at 'arms length' over the phone.

TIA
Bob

What are you using and familiar with? That would be my first choice for 'arms
length' support.

That said, I have a technically ignorant friend who does things on eBay. I
installed Avast on his system because it's easy to set up and offers small
frequent updates automatically. Its biggest stumbling block is that the free
license only lasts for 14 months, I got him straightened out with a 15 minute
visit.

 

[Beauregard T. Shagnasty]

That said, I have a technically ignorant friend who does things on
eBay. I installed Avast on his system because it's easy to set up
and offers small frequent updates automatically. Its biggest
stumbling block is that the free license only lasts for 14 months,

...but renewable, and still for free.

Though I agree that a 'technically ignorant' person might have trouble
with that, although no different from any other software that requires
an update or a resubscription. Like Norton.

Just wanted to point out that "free" for Avast doesn't change. All that
is required is to visit their web site, reapply, and receive an email
with a new code to copy'n'paste into the program.

I got him straightened out with a 15 minute visit.

Are you going to revisit in 14 months? <g>

 

[Ernie B.]

..but renewable, and still for free.

Yeah, I know that. ;-)

Though I agree that a 'technically ignorant' person might have trouble
with that, although no different from any other software that requires
an update or a resubscription. Like Norton.

Well, he's 80-plus and stubborn. For instance, he learned to use the DOS
version of Wordstar a long time ago and prefers it over Word although we're
slowly getting him converted. Guiding him through a web site and getting him
to fill in the blanks correctly can be WORK.

Just wanted to point out that "free" for Avast doesn't change. All that
is required is to visit their web site, reapply, and receive an email
with a new code to copy'n'paste into the program.

Good point, I should have mentioned it.

Are you going to revisit in 14 months? <g>

Yeah, I've tried talking him through things over the 'phone. It's easier on
both of us to just drive over there and fix his problem. <g>

 

[Compfix]

What are you using and familiar with? That would be my first choice for
'arms
length' support.

That said, I have a technically ignorant friend who does things on eBay.
I
installed Avast on his system because it's easy to set up and offers small
frequent updates automatically. Its biggest stumbling block is that the
free
license only lasts for 14 months, I got him straightened out with a 15
minute
visit.
--
Ernie B.

Communication: The art of moving an idea from one mind to another,
hopefully
without distortion.

I am using Sophos on a network here, and for users at home, which does not
have a 'consumer' version. I have not really evaluated any other packages,
apart from a test of AVG free some time ago, for stand alone machines.

I am looking for something, that once set up, is fairly user proof

Bob

 

[Ernie B.]

I am using Sophos on a network here, and for users at home, which does not
have a 'consumer' version. I have not really evaluated any other packages,
apart from a test of AVG free some time ago, for stand alone machines.

Ah, okay.

I am looking for something, that once set up, is fairly user proof

As I said above, my friend doesn't know much about computers. His system is
stand-alone also. I set Avast up for him with Standard shield active and
automatic updates. It's easy enough to configure but you should try it for
yourself before you talk someone through installation and setup.

 

[Compfix]

Ah, okay.

As I said above, my friend doesn't know much about computers. His system
is
stand-alone also. I set Avast up for him with Standard shield active and
automatic updates. It's easy enough to configure but you should try it
for
yourself before you talk someone through installation and setup.
--
Ernie B.

Communication: The art of moving an idea from one mind to another,
hopefully
without distortion.

Thanks. I'll take a look at Avast and see if it is suitable.

Bob