Automatic update causes contextual hang

[kvstark]

Whenever I try to update Windows XP with the following
files, after restart if I try to right click on any item
to use the contextual menu, then the hourglass appears
and the system has to be rebooted. Any one know what
causes this?
Thanks Kate
(e-mail address removed)

Installed Windows Q828026
Installed Windows XP KB821557
Installed Windows XP KB824146
Installed Windows XP KB824141
Installed Windows XP KB823182
Installed Windows XP KB824105
Installed Windows XP KB825119
Installed Windows XP KB828035

 

[Shain Wray [MSFT]]

Hello Kate,

It may not be specifically the update, but some other process running on
your system that is interacting with the update. Try the following and see
if the problem still occurs -

A) Go to Start\Run and type
MSCONFIG <OK>
B) In MSConfig, choose "Selective Startup"
C) Remove all check boxes and click "OK" and "Yes" to reboot.
Then test our issue.
D) If you don’t see the problem at this point, check all except "System
Services" and "Startup Items", click "OK" and "Yes".
Reboot then test our issue.
E) If you don’t see the problem at this point, check all except "System
Services", click "OK" and "Yes".
Reboot and then test our issue.
F) If the problem returns, it is due to a Startup Item. If not, it is a
Service.

For Services:
G) Click the Services tab and check the box for “Hide all Microsoft
Services.”
H) Enable SOME of the disabled items, click "OK" and "Yes".
Reboot, then test our issue.

For Startup Items:
I) Click the Startup tab and enable SOME of the disabled items, click "OK"
and "Yes".
Reboot, then test our issue.

J) Repeat until you track down the offending component.


Best regards,
--
Shain Wray
Microsoft PSS Security Team

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