Automatic response to emails based on words in subject or body

[Guest]

I would like to respond automatically to people who request files and can't
automate the process. I'm sure it's simple, and I'm missing something.

Example: I receive an email that requests info on a project. If it contains
keywords 'send me' 'Dallas installation' and 'progress report' I would like
it to respond with a template that includes an attachment. i.e. one rule
would send the progress report on Dallas, another on Flagstaff installation
etc. The key is that in each it would formulate a response based on matching
words, and respond and automatically and attach the correct file based on
words in the message.

Possible or am I dreaming?

Thank you, Erin

 

[Sue Mosher [MVP-Outlook]]

The rules wizard is what you need to use for this, but the details depend on your Outlook version and whether you're mailing with an Exchange account.

 

[Guest]

Some systems are running Outlook 2007, most are still on Outlook 2003 (all on
xp) . (still uncertain) I'm familiar with the rules wizard. However each
time I try to do it it won't allow me (or I don't know how) to select an
attachment or reply. There is the run a command line, but all options are
blank. It may be relevant that we are not using an internal mail server.
Thanks, I appreciate the response. -Erin

 

[Sue Mosher [MVP-Outlook]]

To use the reply rule, you need to create the reply message first, saving it as an .oft file.

--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54