Automatic receive no longer working

[Edward Inderrieden]

I have been using Outlook 2003 for a while now, no problems. The automatic
send/receive has worked just fine, since I have DSL line, new mail would
appear automatically. I have not changed any settings.

Recently the automatic receive is no longer working. It may be since Windows
XP SP2, but I am not sure. I have checked the settings, and the program
should be doing a send/receive every minute. I have changed the amount of
time, I have turned this feature off, then turned it back on. Nothing.

Any ideas?

 

[Russ Valentine [MVP-Outlook]]

Several, but it is difficult to determine why automatic polling is failing
when you do not post your mail account type, connection type setting and
polling settings. If automatic polling once worked and now fails, you also
need to examine what changes were made to your setup before automatic
polling stopped working.

In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval. Many users set their
polling interval to 1 minute thinking they will be downloading mail
continuously as it arrives. Such settings are not recommended. They put an
unnecessary strain on mail servers and can create conflicting polling
requests that can damage your Send/Receive Group or even your account
settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work Offline
(this option is immediately above the Exit command in the File menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.