Autocomplete not saving

[Guest]

Recently upgraded to Outlook 2007. The autocomplete is working after
e-mailing a person for the first time. However, once you close out of the
program it is not saving it for future auto complete, I guess in what is
called the "cache".

 

[Russ Valentine [MVP-Outlook]]

Did you create a new Outlook profile after the "upgrade?" You must. Always.

 

[kam123]

Yes that was done. The odd thing is we did an upgrade for 25 people, for
some people it remebers the autocomplete settings and for a few it doesn't
remeber if you close the program.

 

[Russ Valentine [MVP-Outlook]]

Then you have a corrupt profile or a corrupt NK2 file. You'll need to
recreate the profile again. Make sure it has a unique name.

 

[kam123]

Any suggestions on how to do that, our IT person (outsourced) did the
original upgrade.

Then you have a corrupt profile or a corrupt NK2 file. You'll need to
recreate the profile again. Make sure it has a unique name.

Yes that was done. The odd thing is we did an upgrade for 25 people, for
some people it remebers the autocomplete settings and for a few it doesn't

[quoted text clipped - 8 lines]

 

[Russ Valentine [MVP-Outlook]]

On how to create a new profile? Well documented in the KB:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003


--
Russ Valentine
[MVP-Outlook]

Any suggestions on how to do that, our IT person (outsourced) did the
original upgrade.

Then you have a corrupt profile or a corrupt NK2 file. You'll need to
recreate the profile again. Make sure it has a unique name.

Yes that was done. The odd thing is we did an upgrade for 25 people,
for
some people it remebers the autocomplete settings and for a few it
doesn't

[quoted text clipped - 8 lines]

program it is not saving it for future auto complete, I guess in what
is
called the "cache".