auto shutdown

[MJW]

When I had Win98 on my pc I could just go to the start menu and choose shut
down. My pc would automatically turn off. Now that I have WinXP(home), when
I do that I get the message "it is now safe to shut off your computer". Then
I have to manually press the on/off button.

How do I get it to shut off like before (w/Win98)??

 

[Ramesh [MVP]]

MJW,

"It is Now Safe to Turn Off Your Computer" Error Message When You Try to Shut Down Your Computer:
http://support.microsoft.com/?kbid=810903

Your Computer May Not Shut Down After You Upgrade to Windows XP:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;313290

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


When I had Win98 on my pc I could just go to the start menu and choose shut
down. My pc would automatically turn off. Now that I have WinXP(home), when
I do that I get the message "it is now safe to shut off your computer". Then
I have to manually press the on/off button.

How do I get it to shut off like before (w/Win98)??

 

[MJW]

Neither were helpfull. The both direct me to click the APM tab. I have no
such tab under power options. Nor is there any Enable Advanced Power
Management Support to be found.
Under computer branch is 'Standard PC'.
Under step #5 it says "....if Microsoft ACPI Driver is not listed: In the NT
APM/Legacy Support branch......."
But branch is not listed.

What can I try now??

MJW,

"It is Now Safe to Turn Off Your Computer" Error Message When You Try to
Shut Down Your Computer:
http://support.microsoft.com/?kbid=810903

Your Computer May Not Shut Down After You Upgrade to Windows XP:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;313290

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


When I had Win98 on my pc I could just go to the start menu and choose shut
down. My pc would automatically turn off. Now that I have WinXP(home), when
I do that I get the message "it is now safe to shut off your computer". Then
I have to manually press the on/off button.

How do I get it to shut off like before (w/Win98)??

 

[R. C. White]

Hi, MJW.

How about MVP Jim Eshelman's page at:
http://aumha.org/win5/a/shtdwnxp.htm

RC

 

[MJW]

Nope. Same thing as above. Refers to APM tab and Legacy Support which are
not on my system.
I assume this means my bios needs to be updated? (however that's done)
Thanks anyway.

 

[Sharon F]

Neither were helpfull. The both direct me to click the APM tab. I have no
such tab under power options. Nor is there any Enable Advanced Power
Management Support to be found.
Under computer branch is 'Standard PC'.
Under step #5 it says "....if Microsoft ACPI Driver is not listed: In the NT
APM/Legacy Support branch......."
But branch is not listed.

XP installed for a Standard PC (no power options) that's why you're not
finding these menus.

If your system is capable of APM, was it enabled in BIOS when XP was
installed? If yes, it may not have been a compatible version. If no,
reinstalling XP should pick up APM. While a repair install might pick it
up, I usually do a clean install when the "base install" is not correct on
the hardware level. In either case, you would have to reinstall all service
packs and updates.

What can I try now??

You could check for a BIOS update for your system. If you've never done one
of these before, read directions very carefully and follow them exactly.
Messing up a BIOS flash could render the system unusable.

 

[R. C. White]

Hi, MJW.

OK. I'll ask for the information that you should have included in your
original post:

What is the make and model of your computer, or your motherboard if you
built it yourself? Do you have the owner's manual for it? Have you visited
the website for the manufacturer of the computer or mobo? What BIOS is
running now? Is it from Award or AMI or some other BIOS writer? What is
the date of the BIOS? (On the very first screen when the computer powers
up, there probably is a line at the bottom of the screen that looks like
nothing but gibberish, although a date may be readable. Post that line of
gibberish - verbatim! - and someone here probably can decipher it for us.)

You can see your computer. We can't. ALL we know about it is what you've
told us, and that's NOT MUCH so far. So all we can do is guess, and we'll
probably keep on guessing wrong until you tell us more about your computer.
After 3 messages from you, we still don't know if you have a Dell desktop or
a Toshiba laptop or a 6-year-old homebuilt rig. :>(

We want to help you. That's why we're here. So, PLEASE tell us about your
computer.

RC

 

[MJW]

Make: Premio (locally built)
No manual
No website that I know of.
AMI Bios
Bios Date: 4/20/01
Start up line at TOP: A6309C1 V3.2 04202001
Start up line at BOTTOM: American Megatrends Inc.
62-0420-000000-00101111-071595-V694V686-1V133001-F

This is a Desktop PC with Pentium III, Windows XP Home version 2002, SP2(XP
home upgraded over Win98.
Did I leave out anything important?

 

[MJW]

I just did a system check (Run - msinfo32) and found some conflicting info
on what I listed from the boot up screen a little while ago:
Bios version/Date: American Megatrends 62710, 5/20/1999
SMBIOS Version 2.3
System model: MS-6309
System type: X86-based PC

Hope this helps.

 

[R. C. White]

Hi, MJW.

Thanks for the details. Those BIOS numbers don't ring any bells for me, but
there are plenty of gurus reading this NG and some of them will probably
recognize that AMI BIOS. The dates (either 4/20/01 or 5/20/99 from your
other message) predate WinXP (10/25/01), so WinXP Setup should be able to
detect the BIOS/hardware combo and configure your copy of WinXP to fit. As
Sharon said, you might need to do a clean install of WinXP to get Setup to
properly recognize your hardware and install the proper HAL (Hardware
Abstraction Layer). But a repair install (also known as an in-place
upgrade) might work if you press F5 when Setup asks for F6. (I haven't had
to do this so, as Paul Harvey says, "Don't ask me for details; I already
told you more than I know.")

The in-place upgrade is described here:
How to perform an in-place upgrade (reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=KB;en-us;q315341

And the F6 key functions are shown here:
Description of the Windows Setup Function Keys
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q295116

None of this is trivial, MJW, and it might take you from an hour to a half a
day or more.

But if a new BIOS is available, you should get it and flash it before you
reinstall WinXP. This might be a good place to start on that:
AMIBIOS Support
http://www.ami.com/support/bios.cfm

I'll try to find some more useful info, but someone else will probably beat
me to it, now that we know what to look for. ;<)

RC

 

[MJW]

No way am I redoing all the installation and reloading all my programs &
files again. I'll just have to live with it.

 

[R. C. White]

Hi, MJW.

Well, it's your computer and your time, so the decision is yours, too, of
course.

You might want to take another look at the in-place upgrade, though. It
will reinstall WinXP itself, but preserve your installed applications and
data. If your WinXP CD-ROM has SP2 built in, then it should take no more
than an hour; if you must add SP2 after the in-place upgrade, that might
take another hour.

RC