Auto send receive not working

[Guest]

Hello,

I have one Windows XP Pro SP2 user whose Outlook 2003 (POP3 email) auto send
receive is not sending or receiving automatically. Doesn't matter if it's
set for 1, 2, or 5 minutes. I turned off the auto send receive, closed
Outlook, then started it back up again. Still doesn't work. Could there be
a preference of something to check? I have a bunch of POP3-based clients who
use Outlook 2003 and this is the first time I have seen this weirdness.
Ideas?

Thanks,

Jeff

 

[Russ Valentine [MVP-Outlook]]

None of those is a realistic polling interval. You know better than that.

In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval. Many users set their
polling interval to 1 minute thinking they will be downloading mail
continuously as it arrives. Such settings are not recommended. They put an
unnecessary strain on mail servers and can create conflicting polling
requests that can damage your Send/Receive Group or even your account
settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work Offline
(this option is immediately above the Exit command in the File menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.

 

[Guest]

Thanks, Russ. The 'Disable Send/Receive' was selected. Didn't know that was
there. Like to find answers like that!