Hi Karen
#1
Please submit a suspected spyware report to spynet. (tools-
submit suspected spyware report).
Feel free to say what you've got in place and have tried,
and that it didn't work.
#2
Once that has completed, please reboot into safe mode
logged in as administrator
and run a full AntiSpyware scan
(open Microsoft AntiSpyware, on the scan page choose Scan
options > Full System Scan (check the boxes below) >
click "Run Scan Now" ) scan with the latest signatures to
see if that helps.
It is also important to do a full virusscan with an
updated antivirusprogram in Safe Mode
#3
Apply the same principles with the following AntiSpyware
solutions in safe
mode:
Spy Sweeper -
www.webroot.com
Spybot -
http://www.safer-networking.org/
CWShredder -
http://www.intermute.com/products/cwshredder.html
Ad-Aware -
www.lavasoftusa.com
#4
If all bove fail try Andy M. method
(Copy it to notepad so you can still view it in safe
mode )
----------------------------------------------------------
Download Nailfix to your desktop
http://www.noidea.us/easyfile/file.php?
download=20050515010747824
mirror:
http://www.dknoppix.com/cgi-bin/download.cgi?Nailfix
----------------------------------------------------------
Download The ABI remover (Better Internet Remover)
http://andymanchesta.com/Downloads/ABIremover.zip
Download the Remover to your desktop
----------------------------------------------------------
Download Ewido Security Suite
http://download.ewido.net/ewido-setup.exe
install and get all updates while in normal mode & run in
safe mode
----------------------------------------------------------
Download AD-Aware SE
http://www.download.com/3000-2144-10045910.html
install and get all updates while in normal mode & run in
safe mode
----------------------------------------------------------
Download Ccleaner
http://download.ccleaner.com/download120bin.asp
----------------------------------------------------------
You may need to empty your system restore points,Drpmon &
Bolger.dll is sometimes left in the restore area.To turn
off system restore goto start then right click my
computer then goto properties then system restore.
Check the box 'Turn off system restore' then press apply
and exit
Reboot into Safe Mode by hitting the F8 key repeatedly
until a menu shows up (and choose Safe Mode from the list)
start the ABIRemover.exe, press install, wait (explorer
window will disapear)
in Safe Mode, double-click on nailfix.bat. Your desktop
and icons will disappear and reappear, and a window
should open and close very quickly.
Next run a full scan with Ewido & Ad-aware SE (Ewido will
find the random named files in the system folder and
windows/last good folder if they exist.Ad-aware will
detect and remove DrPmon and Bolger.dll )
Goto start then run and type
prefetch
delete the contents of this folder
Run Ccleaner and remove anything found,also use
the 'issues' button and fix any problems that are
detected.
Reboot & Re-Enable System Restore (Goto start again,then
right click my computer,then choose properties & goto
system restore) Un-check the box 'turn off system
restore' and press apply
Your done !
Really I hope this info. can help you with the problem.
Good luck
Engel
..
