Attachments within emails linked to accounts in BCM

[Guest]

I have found that there is an intermittent problem within BCM where I have
linked numerous emails to accounts that I have created. Some of these emails
have attachments that I would like to refer back to in the future. When I go
back into the account I am finding that sometimes the attachments is not
there anymore.

I have numerous mailboxes (for other staff) on my machine and I wonder if
this problem occurs when I link emails that were originally within someone
elses mailbox. This is something I will look into but I would be very
interested to know if anyone else has experienced similar problems.

 

[Luther]

I think the basic issue to be aware of with linked emails is that the
email and its attachements will only be available as long as they are
not deleted from their Outlook mail folders.

BCM is only storing the Outlook id and some data about the email. BCM
is not stroing the actual email, not its attachment. When you
double-click on an email in a Business Contact's history grid, BCM
looks up the Outlook id and asks Outlook to open the email. If Outlook
can find the email, then BCM will display a form with the data about
the email that it stored; e.g., the subject, from, data received, and
the first X bytes of the message.

If an attachment to an email is very important to you, and you're
concerned you may someday delete the email accidentally, then you
should save the attachement to the file system, and then add that file
as a document to the Business Contact's history. Again, BCM won't store
the actual document in its database, and you will lose it if you delete
the file from your machine.