Attachment changes content

[Guest]

Scenario: A user receives an email with 3 different word attachments,
everything fine so far. They open one of the attachments, makes some minor
changes, clicks 'Save' (into temporary files) and then forwards the email
onto someone else (with all 3 attachments)

Problem: The user receives the email with all 3 attachments, filenames all
the same, but..... wait for it...... the content is all the same! example:
the 3 files are Agenda, Minutes, and notes.... When the recipient opens the
docs, the CONTENT from the Agenda is in all 3 docs - same content, different
file names. Weird.

Any help would be greatly appreciated.

 

[Brian Tillman]

Scenario: A user receives an email with 3 different word attachments,
everything fine so far. They open one of the attachments, makes some
minor changes, clicks 'Save' (into temporary files) and then forwards
the email onto someone else (with all 3 attachments)

Problem: The user receives the email with all 3 attachments,
filenames all the same, but..... wait for it...... the content is all
the same! example: the 3 files are Agenda, Minutes, and notes....
When the recipient opens the docs, the CONTENT from the Agenda is in
all 3 docs - same content, different file names. Weird.

While unexpected, perhaps, not surprising. Changing an attachment from
within the message is fraught with trouble and if you don't reattach it
properly, what you see can happen. It's best to save the attachment to a
known location, make the changes, remove the original attachment from the
forward, and attach the changed document.

 

[Guest]

Thanks for the reply, Brian. That's the conclusion I came to in the end also.

Strange problem I know, especially because the user has been doing the same
thing for 18 months now, and only just experianced the problem now.

But you are right, they should be saving documents as you suggested.

Thank you very much for you time on this.

 

[Brian Tillman]

Thanks for the reply, Brian. That's the conclusion I came to in the
end also.

Strange problem I know, especially because the user has been doing
the same thing for 18 months now, and only just experianced the
problem now.

But you are right, they should be saving documents as you suggested.

If they clear the Outlook Secure Temp Folder, it might work again.
http://www.howto-outlook.com/faq/securetemp.htm