ATI customer support (Good news)

[Danny Greaves]

ATI customer care actually started answering support ticket
questions apparently! Anyone else notice a improvement?

I was so suprised I sent another one (previously unsolved) about
videosoap just to see what would happen. Sure enough, a human
answered my question. (see below) Wow!


..** I did this:
.. Sent a customer care ticket.
.. Received a automated response that said to reply if i still need help. (same day)
.. I replied.
.. Received a response from a real PERSON that actually answered my question! (next day)


..** ATI response:
.. We have responded to your issue.
..
.. Solution:
.. Videosoap actually requires a P4 class processor to be available. If you can test the
.. card in a Pentium 4 based system, the options should be available.

.. Ticket Information:
.. Ticket #: 737-870233
.. Date Created: 9/6/2005 4:49 PM EDT
.. Category: Solve a Problem

--end

 

[D.Corn]

ATI customer care actually started answering support ticket
questions apparently! Anyone else notice a improvement?

Yeah, they answer mine with the same standard and canned support
comments on their website, lol.

I was so suprised I sent another one (previously unsolved) about
videosoap just to see what would happen. Sure enough, a human
answered my question. (see below) Wow!

Wish they'd post answers to all the issues here about what
doesn't work and why. By the way, why do you think they don't do
that on their website? Duh, because they can't! There are just
too many issues and things that don't work.

.** I did this:
. Sent a customer care ticket.
. Received a automated response that said to reply if i still need help. (same day)
. I replied.
. Received a response from a real PERSON that actually answered my question! (next day)


.** ATI response:
. We have responded to your issue.
.
. Solution:
. Videosoap actually requires a P4 class processor to be available. If you can test the
. card in a Pentium 4 based system, the options should be available.

Should be? "Well" were they?