Application errors

[Englebert]

I just replaced Office 2000 SR-1 with Office Home & Student 2007.
Unfortunately, I didn't have the original install disc for Office 2000 SR-1
so I force uninstalled it (just the program files).

The symptoms I'm getting are with two programs, Outlook Express and Mathcad.
With OE every time I send an e-mail I get an error message from Windows
Installer saying it is trying to configure Office 2000 SR-1 (the e-mail goes
through by the way) and with Mathcad I get a message from my anti-virus
program saying it has quarantined a ~f1d055.tmp file and the program fails
to open. Also, when I list programs on my machine Office 2000 SR-1 still
comes up. I suspect these problems are related to the registry and would
like some advice as to what I need to change there. Thanks in advance.

 

[Barry Schwarz]

I just replaced Office 2000 SR-1 with Office Home & Student 2007.
Unfortunately, I didn't have the original install disc for Office 2000 SR-1
so I force uninstalled it (just the program files).

No you didn't. What you did does not qualify as an uninstall in any
sense. You simply deleted a bunch of files which caused a major
inconsistency between the system's control information and the actual
contents of you disk.

Why did you feel the need to do anything? Wouldn't the install for
the 2007 version have taken care of it for you?

The symptoms I'm getting are with two programs, Outlook Express and Mathcad.
With OE every time I send an e-mail I get an error message from Windows
Installer saying it is trying to configure Office 2000 SR-1 (the e-mail goes
through by the way) and with Mathcad I get a message from my anti-virus
program saying it has quarantined a ~f1d055.tmp file and the program fails
to open. Also, when I list programs on my machine Office 2000 SR-1 still
comes up. I suspect these problems are related to the registry and would
like some advice as to what I need to change there. Thanks in advance.

Do you have a backup of all the files you deleted? If so, you may be
able to simply restore those files.

If not, you will need to bring the registry and OE and your AV program
up to date to match what is actually on your system. I have no idea
if this is possible, or practical, manually. The easiest approach may
be to get an Office 2000 CD (e-bay, used SW stores such as 2nd Hand
Books, a friend, etc), reinstall it, and then uninstall it properly.

Alternately, if you have the installation media (or downloaded
installation files) for everything else running on your system, you
could back up all your user data and installation files, reinstall
Windows (a clean install) and your applications, and restore your
data.

 

[Englebert]

Barry,

Thanks for replying. If I remember correctly, the install for the 2007
version wanted to uninstall the 2000 version and utilized the Windows
Installer which required the disc for the 2000 version. The option of
acquiring another 2000 version CD is appealing. Thanks again.