APPCRASH

[Guest]

New computer, Windows Vista, Windows Explorer has stopped working, seemingly
only in one file (downloads).

Problem event name: APPCRASH
Application name: explorer.exe
Version: 6.0.6000.16386
Timestamp: 4549b091
Fault module name: MP4 splitter.dll
Version: 1.0.0.2
Exception code: c0000005
Exception offset: 0000c068
OS version: 6.0.6000.2.0.0.768.3

HELP!!!! Can this be fixed by reformatting my laptop with the included
restoration discs? Or is there a fix out there somewhere? I've already
tried system restore several times, to no avail.

Thanks.

 

[Andrew McLaren]

New computer, Windows Vista, Windows Explorer has stopped working,
seemingly
only in one file (downloads).

Problem event name: APPCRASH
Application name: explorer.exe
Version: 6.0.6000.16386
Timestamp: 4549b091
Fault module name: MP4 splitter.dll
Version: 1.0.0.2
Exception code: c0000005
Exception offset: 0000c068
OS version: 6.0.6000.2.0.0.768.3

HELP!!!! Can this be fixed by reformatting my laptop with the included
restoration discs? Or is there a fix out there somewhere? I've already
tried system restore several times, to no avail.

Hi Terry

The error indicates that the crash is caused by a memory access violation
(error 0xC0000005) in a DLL called "MP4 Splitter.dll". Access Violations are
usually caused by programming errors (bugs). This DLL is not part of
Windows, itself - it must belong to some other program or add-on which has
been installed on the system. The crash is in Explorer.exe, so I'd guess
that MP4 Splitter is some kind of shell extension (add-on plugin) for
playing MP4 files. Search your drive for this file. When you find it,
right-click the file and select Properties. Then look under the "Details"
tab. This will show you what company manufactured the DLL file; which in
turn, should give you an idea of which application it belongs to. Once you
have determined who the file belongs to, you can hopefully uninstall that
application via Control Panel, Programs. Once the MP4 Splitter.dll is not
being loaded into the Explorer process, this crash will not happen any more.

Hope this helps,

 

[Rick Rogers]

Hi Terry,

When does this happen?

And yes, using the restoration disks will likely resolve it, but do you
overhaul an engine when all you need is an oil change? The problem is in the
module, we just need to figure out why it is loading with explorer.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[william.hooper]

Is it a sony laptop?

See
http://groups.google.co.uk/group/mi...e2e252d0f7c/4249ca36ca52c754#4249ca36ca52c754

 

[Guest]

Rick,

This was an MP4 file that I was downloading, and the download was
interrupted. When I resumed and finished the download the problem seems to
have been resolved. Does that make sense?
Terry

 

[Guest]

Hi,
I have a Sony Vaio VGN-FZ19VN laptop running Windows Vista Business.

I hope one of you can help me out because I have a very annoying problem,
and although I have been looking around the web and have noticed that other
people (mostly Vaio-owners) have similar problems, I cannot resolve my
problem.
Moreover, I have some install once - software installed on my machine, so I
don't want to start over from scratch and go for a clean install. Is there a
smaller fix I can do that will get my laptop going again with widows explorer?
Apparently the fault module name is different from the other users on the
forum: StackHash_b21b What is that????

Windows Explorer keeps on crashing. Briefly stated, this is what happens (I
translated the messages from Dutch, so they might not be exact):
- I get a message stating "Windows explorer stopped working"
- a message "windows explorer will restart" (but it doesn't)
- I get a message that a problem has been identified and that a solution is
available
- when I click on OK, it states that the solution isn't available in Dutch,
but it is in English
- when I click on "English", I get a message that the solution is
unavailable, and I get 3 possibilities
a) no internet connection (although this one works)
b) unavailability of the microsoft server (but then it has been unavailable
for +- 10 days now)
c) try again later

Conclusion: I don't know the solution

This is the errorlog:
Product
Windows Verkenner

Probleem
Werkt niet meer

Datum
29/10/2007 23:51

Status
Er is een oplossing beschikbaar. (= there is a solution)

Probleem met handtekening
Naam van probleemgebeurtenis: APPCRASH
Naam van de toepassing: Explorer.EXE
Versie van toepassing: 6.0.6000.16386
Tijdstempel van toepassing: 4549b091
Naam van foutmodule: StackHash_b21b
Versie van foutmodule: 6.0.6000.16386
Tijdstempel van foutmodule: 4549bdc9
Uitzonderingscode: c0000374
Uitzonderingsmarge: 000af1c9
Versie van besturingssysteem: 6.0.6000.2.0.0.256.6
Landinstelling-id: 2067
Aanvullende informatie 1: b21b
Aanvullende informatie 2: ad3a4cd831aa7cf17d8e7723be3aaa35
Aanvullende informatie 3: 945b
Aanvullende informatie 4: 8cf25402c48974bc9c4e8c725781bb23

Extra informatie over het probleem
Bucket-id: 346848472

 

[Guest]

Maybe some extra info:
the fault module name is always StackHash_xxxx, but the xxxx different with
each error
Does anyone have a clue?