Anyone using Nero

[Lori Ann Kuiper]

I don't want to load INCD in Nero since it seems to be causing problems with
my PC. It says in the directions to Nero Update that if interested in only
Power Pak, you can use the first 2 PKGs only which do not include Nero Media
Player or Nero Mixer or INCD.

I have purchased a copy of Nero on the web and I am running Windows XP
Professional with SP2 update. Do I need to load the trial version first or
can I just load the 1st 2 pkgs and receive full functionality? I want to
use Nero to burn CD's, but I want to continue to use Media Player to play
them--not Nero.

 

[Carl G]

I run the full version of nero 6.0, all execpt incd.
You don't have to use nero to play your files.
Just uncheck the extensions when you install and it will never come up
unless you chose it.
Hope this helps

 

[Dick Mahar]

I don't want to load INCD in Nero since it seems to be causing problems with
my PC. It says in the directions to Nero Update that if interested in only
Power Pak, you can use the first 2 PKGs only which do not include Nero Media
Player or Nero Mixer or INCD.

I have purchased a copy of Nero on the web and I am running Windows XP
Professional with SP2 update. Do I need to load the trial version first or
can I just load the 1st 2 pkgs and receive full functionality? I want to
use Nero to burn CD's, but I want to continue to use Media Player to play
them--not Nero.


I installed Nero from the CD, where it is possible to selectively install the
components wanted, and pass up the others. INCD need not be installed. It seems
as though you could do the same. An alternative is to install all of NERO, then
go to "Add-Remove Programs" in Control Panel and delete INCD.

 

[Stephen Harris]

I run the full version of nero 6.0, all execpt incd.
You don't have to use nero to play your files.
Just uncheck the extensions when you install and it will never come up
unless you chose it.
Hope this helps

This is good advice. It does mean you will have to start Nero manually
(click the icon) when you want to burn a cd. Maybe there is an option
not to install Incd when you install Nero. If not, install everything and
then delete incd as the other poster said. It is easier just to clear all
the file types associated with Nero, you can play them later by
opening Nero if you want. Incd stopped me from rebooting into
safe mode so I could use Ad-aware to remove sticky spyware.

To make wmp play certain default file types (music formats).
Windows Media Player: Tools --> Options -- File types
lets you select what wmp will start and play by default.

 

[Eric]

Every download package contains a full install of everything that is listed
as being in that package, so no, you don't need to install the trial version
first. In fact, the trial version packages are exactly the same thing (with
the same MD5 checksum - I checked it for Package 1), except Package 4 from
the update page is renamed "Package 3" on the trial version page. It's just
a question of whether or not you have a serial number to unlock the
software. The same is true of the OEM versions that come free with drives;
in that case the installer uses a serial number assigned to the drive
manufacturer.

Every time your software becomes out of date, which happens frequently
(click on the button in lower-right corner of the Nero SmartStart program to
check), you wind up downloading and reinstalling from the entire package.
(No wonder they say their website gets overloaded.) Your serial number is
stored in the registry, so you don't need to enter it again.

As far as the "first two packages" statement is concerned, I think that's
just a hold-over from when they were selling a cheaper version of Nero 5
that only included the software in the first two packages. Now you buy
everything or nothing. But you will find that the web site basically stinks
compared to the functionality of the software.

Eric

 

[Eric]

This is good advice. It does mean you will have to start Nero manually
(click the icon) when you want to burn a cd. Maybe there is an option
not to install Incd when you install Nero. If not, install everything and
then delete incd as the other poster said. It is easier just to clear all
the file types associated with Nero, you can play them later by
opening Nero if you want. Incd stopped me from rebooting into
safe mode so I could use Ad-aware to remove sticky spyware.

To make wmp play certain default file types (music formats).
Windows Media Player: Tools --> Options -- File types
lets you select what wmp will start and play by default.

Stephen,

I think you are confusing two different things.

If you are talking about Nero starting when you enter a CD, that's set via
the AutoPlay tab on the CD/DVD drive's property window. Open "My Computer",
right-click on the drive, select properties, click on the AutoPlay tab, then
look for the entry for when a blank CD is loaded.

Those entries only apply for when a CD/DVD drive's door is closed, and has
nothing to do with what application is automatically started when you open
(doubleclick) a file with a certain filename extention (the file type). You
can change the default program for any file type via the Tool/Folder Open
menu on Windows Explorer. However, most programs can override whatever was
already configured for the file types they support. It's usually easier to
go into your favorite application and tell it to be the new program for
whatever file types it supports if something else is opening them.

It would seem odd that InCD would somehow prevent you from booting in safe
mode. Granted, you probably couldn't read any CDs / DVDs with a UDF format,
but that's the only problem you should have. Keep in mind that it's normal
for computers to not be able to read UDF CDs / DVDs, so that shouldn't be a
big issue. I hope you aren't using a UDF CD / DVD to store anything
essential, I don't think it's reliable enough for that.

Eric

 

[Lori Ann Kuiper]

I have reformatted twice now after installing INCD. I am not sure whether
it is the most recent version of Nero or one of Microsoft's recent updates,
but after I install INCD and the message comes up to reboot, I get an error
in Win32 Generic SVC.Host file message. Then when I try to play a DVD it
won't play and in looking at Event Manager, there are errors in pnp that
says it timed out trying to find Device 7 and that my PC is not setup to
receive messages from a remote computer. I have no clue what this means.
If I don't install INCD, or uninstall it, then DVD's play fine and I don't
receive anymore messages.

The only thing I have done differently is to not install the Framework 1.1
Update from Windows Update. Does Nero require it? When I had it installed,
I did not receive any of these messages. How can you tell which applications
require the Framework Update? I am running Office XP but I am not sure if
that requires the update or not?

 

[Eric]

Lori,

You must be referring to the .NET framework. No, InCD doesn't require it.
As a matter of fact, the vast majority of software for home computers has
nothing to do with the .NET framework. If you don't know why you installed
the .NET framework, other than Microsoft made it sound important, I would
get rid of it. It's part of Microsoft's vision of the future, where your
toaster and coffee maker will probably run under the .NET framework someday,
but until you need it for some specific reason, I wouldn't use it.

On the other hand, I'm not terribly surprised that InCD would conflict with
something else, and I'm not sure you really are missing much by not having
InCD. As a matter of fact, I just did a Google search and found out that
fairly recent version of InCD had a bug where it would lock up too much
memory, at least if you have more that 1 GB of RAM installed, and it seemed
to have other problems, as well. You probably should make sure you are
installing version 4.3.11.1. Also, make sure you don't already have any
other UDF software installed.

Eric

 

[Eric]

[Sigh!] I meant "Tools/Folder Options ..." not "Tools/Folder Open" below.

 

[Stephen Harris]

Stephen,

I think you are confusing two different things.

If you are talking about Nero starting when you enter a CD, that's set via
the AutoPlay tab on the CD/DVD drive's property window. Open "My
Computer",
right-click on the drive, select properties, click on the AutoPlay tab,
then
look for the entry for when a blank CD is loaded.

This is may be better advice for the OP. I don't like that
interface and have it turned off, so I start the program manually
with a desktop icon. It depends if she wants to figure out the interface.

I find the manual method simpler than figuring out the options above
as it is easy to see how it works, starting Nero or WMP first before
inserting the cd.

Those entries only apply for when a CD/DVD drive's door is closed, and has
nothing to do with what application is automatically started when you open
(doubleclick) a file with a certain filename extention (the file type).
You
can change the default program for any file type via the Tool/Folder Open
menu on Windows Explorer. However, most programs can override whatever
was
already configured for the file types they support. It's usually easier
to
go into your favorite application and tell it to be the new program for
whatever file types it supports if something else is opening them.

It would seem odd that InCD would somehow prevent you from booting in safe
mode. Granted, you probably couldn't read any CDs / DVDs with a UDF
format,
but that's the only problem you should have. Keep in mind that it's
normal
for computers to not be able to read UDF CDs / DVDs, so that shouldn't be
a
big issue. I hope you aren't using a UDF CD / DVD to store anything
essential, I don't think it's reliable enough for that.

Eric

I found several instances on Google with Incd causing the safe boot problem
including the admission of Nero that there was a bug fix for it. The program
itself was the problem.

http://ww2.nero.com/us/InCD_4_Release_Notes_prev.html
Version Number: 4.3.0.5
Release Date: 09-10-2004

Bug Fixes
The problem of not being able to boot in safe mode after installing InCD is
fixed
--------------------------------------------------------------------------

http://reviews.cnet.com/5208-6142-0.html?forumID=5&threadID=96671&messageID=1102852
InCD caused the problem

Hi, thanks for the info. I finally got it working. The cause of the
problem was the "Nero InCD" program
I uninstalled it and now it boots just fine to both safe modes as well
as normal boot. Maybe others who have had this problem may check to see if
they have Nero InCD installed. The really weird thing about it is the fact
that your comp will boot normally, just won't boot in the safe mode. Thanks
again and good luck to others with this problem.
Ray

...............................................................................................






--------------------------------------------------------------------
http://www.xpforum.co.uk/forum/archive.php/o_t__t_6937__no-boot-in-safe-mode.html
InCD (Ahead Nero) was the problem. I uninstall InCD and now Safe
Mode works. The solution was found on the Anandtech Forum:
http://forums.anandtech.com/messageview.aspx?catid=32&threadid=1499108&enterthread=y
.................................................................................................

 

[Eric]

I found several instances on Google with Incd causing the safe boot
problem
including the admission of Nero that there was a bug fix for it. The
program
itself was the problem.

http://ww2.nero.com/us/InCD_4_Release_Notes_prev.html
Version Number: 4.3.0.5
Release Date: 09-10-2004

Bug Fixes
The problem of not being able to boot in safe mode after installing InCD
is fixed
--------------------------------------------------------------------------

http://reviews.cnet.com/5208-6142-0.html?forumID=5&threadID=96671&messageID=1102852
InCD caused the problem

Hi, thanks for the info. I finally got it working. The cause of the
problem was the "Nero InCD" program
I uninstalled it and now it boots just fine to both safe modes as
well as normal boot. Maybe others who have had this problem may check to
see if they have Nero InCD installed. The really weird thing about it is
the fact that your comp will boot normally, just won't boot in the safe
mode. Thanks again and good luck to others with this problem.
Ray


...............................................................................................

That is weird! And I never noticed it. I probably had the problem version
installed some time ago. I did read the release notes for the most recent
version, but didn't look that far back.

Eric

 

[Guest]

I or I should say my wife has been using incd for some time with no troubles
at all
running version 4.3.11.1 which is several versions after the one with the
problem
mentioned in your link which is nearly 8 months old. 9-10-2004

 

[Stephen Harris]

I or I should say my wife has been using incd for some time with no
troubles
at all
running version 4.3.11.1 which is several versions after the one with the
problem
mentioned in your link which is nearly 8 months old. 9-10-2004

Version Number: 4.3.0.3 Release Date: 08-27-2004 [had the problem]

Version Number: 4.3.0.5 Release Date: 09-10-2004 [fixed the problem]

Version Number: 4.3.11.1 Release Date: 01-03-2005
(Changes from Package #3, Version 4.3.0.5 --> 4.3.11.1)

A commercial software that only works for 9 out of 10 customers is
a huge failure. And the bugs are usually hard to fix and this has been
going on since 3.37 You have to download special software from
Nero to erase it. Google reported 59,200 hits on "incd" and "problem".

Yes, 4.3.11.1 takes care of the reboot in the safe mode problem.
When you look at all the bug fixes for 4.3.11.1 it is surprisingly
unpolished for software that is not cheap in comparison. Removing
InCD when there is a problem is standard now because that has
been the solution for months and months of problems in the past.

Current Bug Fixes
a.. Fixed a problem that occurred after formatting
b.. Fixed a problem that occurred on network device removal
c.. Fixed a problem that occurred when attempting to format during write.
d.. Verification summary dialog at completion of format is now working
properly for WindowsT XP fast-user switching
e.. Improved WindowsT Explorer refresh, in case of file name change
f.. De-installation is working properly for cases where InCD is not
installed in the default directory
g.. Copy of directories with many files and sub-folders made faster on
WindowsT 2000 and higher
h.. Fixed lack of icon refresh in InCD tab "Device properties" when
changing DVD-RAM "Write protection" state
i.. Cancelling of final write verification on eject is improved
j.. UDF 1.02 specification conformity: Usage of WindowsT NT "Os Class"
added, as allowed by DCNs (Document change notice)
k.. UDF specification conformity: Improved added check for alternate UDF
anchors during mount sequence
l.. Communication between InCD drivers and InCD help service on WindowsT
2000 and higher
m.. Fixed ejection of unfinalized DVD-VR
n.. Fixed multiple failures in MicrosoftT IFSTest tests, verified now with
MicrosoftT DriverVerifier enabled
o.. Updated license verification library / Fixed serial number check
p.. Fixed read-only mount of UDF 1.50 and higher under WindowsT 9x
q.. Added beta WindowsT LongHorn support
r.. Fixed registry registration of DriveLocker dll
s.. Fixed crash when turning media read-only after unrecoverable IO error.
t.. Clarified diagnostic message when media cannot be mounted read-write
due to shared read-only lock from another Ahead Software application
u.. Fixed folder renaming failure when the folder is not empty
v.. Fixed installer detecting previous InCD major revisions
w.. Fixed initial InCD registry settings set by installer
x.. Fixed MRW remapper start-up failure under WindowsT 9x
y.. Fixed a problem in shell extension
z.. Fixed a problem in MRW remapper for WindowsT 2000 and higher
aa.. Fixed incorrect behavior of MRW remapper for WindowsT 98 and ME
leading to mount failure for UDF 1.50 and higher, in case of MRW media in a
non-MRW device
ab.. Fixed several localizations
ac.. Improved write speed of large files under WindowsT XP SP2
ad.. Fixed volume information, on WindowsT XP SP2, after software load
ae.. Fixed rarely occurring InCDsrv.exe crash on WindowsT 2000 and higher
af.. Improved drive locking cooperation with other Ahead Software products
ag.. Fixed problem in InCDsrv.exe on WindowsT 2000 and higher which
occurred while trying to format while writing data
ah.. Fixed support of file listing, with a filter based on file extensions
longer than 3 characters
ai.. Fixed missing icon refresh when write-protecting DVD-RAM
aj.. Wait dialog box now closes automatically on disc ejection, when write
with verify is enabled
ak.. It is now impossible to write-protect blank media
al.. Fixed volume label display when the media is mounted by MicrosoftT
native UDF Reader
am.. Fixed quick format on 8x and higher speed DVD medias
an.. Workaround for a rare data corruption on particular file access
pattern
ao.. Fixed registration of InCD format dialog to Windows XPT auto start
handler
ap.. Fixed rare data corruption on particular file access pattern
aq.. Reduced the amount of IO send to the device by the Mt Rainier
remapper
ar.. Fixed implementation of Extended Attribute handling
as.. Reduced the number of UDF allocation descriptors written for files
written non-sequentially
at.. Fixed endless file system registration loop that can occur when more
than one packet writing system is installed on a system
au.. Fixed Mt Rainier remapper for WindowsT 2000 and higher
av.. Fixed writing of UDF 2.50 structures

 

[Stephen Harris]

I have reformatted twice now after installing INCD. I am not sure whether
it is the most recent version of Nero or one of Microsoft's recent updates,

The InCD icon is in the lower right-hand corner of the screen in the tray.
If you right-click on the icon, one choice will be "About"
Left-click on the About
It will bring up the InCD 4 screen and it should say version: 4.3.11.1

I am pretty sure that is the most current version. I suggest this because
there were a lot of bugs fixed in this release, 4.3.11.1 and you want
to be sure you are not using the previous version.

If you start over, remove Nero from Control Panel --> add/remove programs.
Nero also has an additional clean tool to download. This comes with
instructions.
It is better to be too thorough than not thorough enough. Remember to
disable
any anti spyware that prevents writing to the registry. Do the install
offline.

http://ww2.nero.com/enu/nero-up.php

There are six update packages. A couple dated mid-April 2005. The best way
to do this is to completely remove the past and start fresh. That is because
updates almost never work as well as fresh installs. If you have some files
you want to save, move them to another directory.

http://ww2.nero.com/enu/Nero_6_Clean_Tool.html download url

Nero 6 clean tool
First make sure you have your Nero 6 serial key to install Nero/NeroExpress
with.
It should look like 1A2x -xxxx-xxxx-xxxx-xxxx-xxxx.
The serial number should be located on the inside of the Nero Jewel case, or
on the back of the paper sleeve the Nero CD came in.
You can also go into your Registry, and go to HKEY_LOCAL_MACHINE and under
SOFTWARE_AHEAD_NERO BURNING-ROM_INFO obtain your Nero 6 serial key from
here.

Then download NeroClean Tool to your desktop.
Unzip the file with WinZip or WinRar and then double click on the EXE file
to run it.
Reboot your system when the clean tool has finished. It will clean the
registry and remove all Nero entries.
After that download and install the latest Nero 6 version from our webpage

 

[Stephen Harris]

Also there is an InCD clean tool:

http://ww2.nero.com/enu/InCD_Clean_Tool.html

 

[Eric]

I or I should say my wife has been using incd for some time with no
troubles
at all
running version 4.3.11.1 which is several versions after the one with the
problem
mentioned in your link which is nearly 8 months old. 9-10-2004

Version Number: 4.3.0.3 Release Date: 08-27-2004 [had the problem]

Version Number: 4.3.0.5 Release Date: 09-10-2004 [fixed the problem]

Version Number: 4.3.11.1 Release Date: 01-03-2005
(Changes from Package #3, Version 4.3.0.5 --> 4.3.11.1)

A commercial software that only works for 9 out of 10 customers is
a huge failure. And the bugs are usually hard to fix and this has been
going on since 3.37 You have to download special software from
Nero to erase it. Google reported 59,200 hits on "incd" and "problem".

Yes, 4.3.11.1 takes care of the reboot in the safe mode problem.
When you look at all the bug fixes for 4.3.11.1 it is surprisingly
unpolished for software that is not cheap in comparison. Removing
InCD when there is a problem is standard now because that has
been the solution for months and months of problems in the past.

[long list of bug fixes snipped]

Given that the way InCD writes to the CD/DVD burner is inherently contrary
to the way virtually every other piece of software (including functions in
the OS) uses the burner, I am not surprised when people have problems with
it. Nero (at least as far as I can tell by their website) isn't selling it
as a stand-alone package. I would consider it to be a free optional extra,
and I would recommend that anyone considering buying the Nero software
should basically ignore the fact that InCD is included. Then if it works
for them, good. But even then, I would expect that installing or upgrading
any other software (including the OS) could break InCD at any time. (Case
in point: Windows XP SP2 slows it down: See
http://ww2.nero.com/us/Support_News_SP2_Packet_Writing_Problems.html and
http://support.microsoft.com/default.aspx?scid=KB;EN-US;891070.) Another
point is that it is probably best of the breed, as far as I know.

What bothers me much more is that Windows XP allowed a previous version of
InCD to prevent users from booting in Safe Mode. I would have expected that
Safe Mode would have prevented the loading of anything related to InCD on
startup and would have provided safe versions of the drivers necessary to
read normal CDROMs. The whole point of Safe Mode, I thought, was to protect
users from any problem such as the bug in InCD, and to ensure that users had
access to the very basic functions (such as installing software from CDs)
necessary to fix their computer. Maybe I'm missing something, but this
seems to point to a serious flaw in Windows XP Safe Mode. (For the benefit
of anyone else reading this, I verified that many reports of this problem
specifically involved XP.)

As far as the removal tool is concerned, it doesn't bother me that the
uninstaller normally leaves some information such as the serial number and
user's preferences in the registry. That can make it easier to reinstall or
upgrade later, and is fairly normal practice. But I am bothered that it and
the uninstallers for most other software don't give the users
that choice, and if anything, require that they hunt for, download, and run
some "remove everything" script. Furthermore, uninstallers typically leave
a lot a garbage that can't ever help the user even if the user decides to
reinstall the software. I didn't find anything that indicated that what
Nero leaves behind is particularly harmful, however.

Eric