AMD warranty waiting time.

[Venom]

Fortunately, I have never had to deal with AMD in Oz. I deal mainly with
the channel support team in the US, and I always deal with the same
individuals. They cannot help in your situation, as you are at the mercy of
the Australian AMD.

I would pursue the matter with your version of the Better Business Bureau.
I would contact the local press, and see if they would be interested in
publishing your story. I would also contact the major trades (PC Magazine,
MaximumPC, etc) and give them the story, with full orchestration and three
part harmony. If you make enough noise, then AMD will have to respond.

The actions you have reported here are simply unacceptable. Darryl, his
manager, and the entire staff need to be fired, and replaced with someone
who would at least treat their customers with a modicum of dignity.

I wish you success!

Bobby

As I said, I called AMD this morning but apart from the secretary, nobody
was there. The secretary said she would get the manager to call me if he
turned up but I guess he didn't bother coming in because nobody called me
back today. Obviously Darryl couldn't be bothered going in to work today
either. Hell of a way to run a business.
It would seem to me that AMD Australia is totally staffed and run by the
secretary. At least I am starting to understand why Avnet will not send the
replacement CPU. They said that AMD have not sent out a credit yet and I can
now understand that because nobody is ever at AMD to send a bloody credit
anywhere. I can now see why it has taken two months just to get an RMA
number and maybe I am lucky to be this far in front at this point of time. I
would love it if those three blokes were milking the arse right out of the
company right under AMDs noses.
It is time to make some noise I guess and where I am at a bit of a loss is
that nobody is talking.
I will have a chat to the TV people as they love stories like this and I
might make another trip to my spare parts store and get some phone numbers
or an email address for Intel Aust. I am sure they can use the info.
Thanks for your best wishes.

 

[Frodo]

Intel Australia, that sounds like a good idea.
I live about 15 miles from Silicon Valley and have talked to Intel people.
they love putting down AMD products.

 

[Venom]

Intel Australia, that sounds like a good idea.
I live about 15 miles from Silicon Valley and have talked to Intel people.
they love putting down AMD products.

Intel will love this story then and the best part is that every word is the
truth.
I have had similar situations before through the course of my life where I
have had to insist on talking to a manager or higher up but in this case
with AMD it would appear that the secretary is the only one there. Then
again I suppose somebody would have to be minding the store just in case the
real AMD chiefs ever called Australia for some odd reason.
To me it is a strange situation where I am not actually being refused
warranty but I am not getting it either. This kind of makes me wonder if
this is how AMD handles all their warranty claims. You know, just hassle the
shit out of the customer untill he goes away? Time will tell I guess.

 

[Frodo]

I would say to also send this story to Intel publics relations department
here in the USA.

 

[Venom]

I would say to also send this story to Intel publics relations department
here in the USA.

Will do. Anything to get a chuckle at the expense of AMD Australia.

 

[Venom]

It obviously pays to yell a bit if you are not getting service.
A new replacement CPU was delivered to my favourite computer store this
morning for me and the odd thing is that it came from AMD Aust and not from
the distributor.
I suppose that was one way to shut me up.