All icons are missing.

[Joseph O'Brien]

I recently posted about a problem we were having with one specific
account on a Windows XP SP2 computer. When logging into the account,
the user would immediately be logged back out. This was due to a
damaged registry file.

Following the instructions on a knowledgebase article, I created a new
account and moved all the files to the new account folder, except for
three ntuser files.

Now, when logging onto this account, none of the icons show up. The
text below the icons is fine, but there is just a blank space where
the icons should be. This occurs on the desktop, control panel...
everywhere.

Just prior to this, I had removed some desktop modification software
called StyleXP, which the user had installed.

All other accounts on this machine have icons.

Can anyone recommend a solution to getting the icons back? I have
tried:

Changing between XP and Classic modes
Reinstalling XP (in-place upgrade)

Thanks for your help.
Joseph

 

[M8RIX]

Have you tried the Tweak UI utility? It has an icon repair option that
rebuilds the icon cache.
You can download it here~~~>>>
http://download.microsoft.com/downl...a6-b352-839afb2a2679/TweakUiPowertoySetup.exe

 

[Joseph O'Brien]

Have you tried the Tweak UI utility? It has an icon repair option that
rebuilds the icon cache.
You can download it here~~~>>>http://download.microsoft.com/download/f/c/a/fca6767b-9ed9-45a6-b352-...












- Show quoted text -

Yes, I forgot to mention that I tried TweakUI, but that didn't work.
Thank you for replying, though.

 

[Ramesh, MS-MVP]

StyleXP (or any other theming software) adds entries to the following registry key. And uninstalling the software may not remove their registry entries.

Click Start, Run and type "regedit.exe" pres {ENTER}
Navigate to the following branch:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Icons

From the File menu, choose Export and save the branch to a .REG file.

Delete all the values you see in the right pane of the "Shell Icons" key. If in doubt, open the file using Notepad, and post the contents here.

Close Regedit.exe

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

Have you tried the Tweak UI utility? It has an icon repair option that
rebuilds the icon cache.
You can download it here~~~>>>http://download.microsoft.com/download/f/c/a/fca6767b-9ed9-45a6-b352-...












- Show quoted text -

Yes, I forgot to mention that I tried TweakUI, but that didn't work.
Thank you for replying, though.

 

[Nightowl]

StyleXP (or any other theming software) adds entries to the following
registry key.

Hi Ramesh

Just for info, WindowBlinds doesn't.

 

[Joseph O'Brien]

StyleXP (or any other theming software) adds entries to the following registry key. And uninstalling the software may not remove their registry entries.

Click Start, Run and type "regedit.exe" pres {ENTER}
Navigate to the following branch:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Icons

From the File menu, choose Export and save the branch to a .REG file.

Delete all the values you see in the right pane of the "Shell Icons" key. If in doubt, open the file using Notepad, and post the contents here.

Close Regedit.exe

Thank you for this advice. However, I could not find the Shell Icons
key anywhere in the registry. Do you have any other advice?

Joseph

 

[Nightowl]

Hi Joseph

Pardon me butting in. . . but if the key is not there, that may be
the cause -- or at least a partial cause -- of your problem. Try adding
it, in the location Ramesh gave you, then rebooting.

 

[Ramesh, MS-MVP]

Thanks, Nightowl. Perhaps WindowBlinds does not override the shell32.dll icons ("Shell Icons").

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

StyleXP (or any other theming software) adds entries to the following
registry key.

Hi Ramesh

Just for info, WindowBlinds doesn't.

 

[Ramesh, MS-MVP]

Type in Start, Run:

cmd /k reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Icons" /s

Press {ENTER}

(Note: It's a single line command..no word wrap etc)

What's displayed in the output?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

StyleXP (or any other theming software) adds entries to the following registry key. And uninstalling the software may not remove their registry entries.

Click Start, Run and type "regedit.exe" pres {ENTER}
Navigate to the following branch:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Icons

From the File menu, choose Export and save the branch to a .REG file.

Delete all the values you see in the right pane of the "Shell Icons" key. If in doubt, open the file using Notepad, and post the contents here.

Close Regedit.exe

Thank you for this advice. However, I could not find the Shell Icons
key anywhere in the registry. Do you have any other advice?

Joseph

 

[Joseph O'Brien]

Type in Start, Run:

cmd /k reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Icons" /s

Press {ENTER}

(Note: It's a single line command..no word wrap etc)

What's displayed in the output?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshootinghttp://www.winhelponline.com

StyleXP (or any other theming software) adds entries to the following registry key. And uninstalling the software may not remove their registry entries.

Click Start, Run and type "regedit.exe" pres {ENTER}
Navigate to the following branch:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Icons

From the File menu, choose Export and save the branch to a .REG file.

Delete all the values you see in the right pane of the "Shell Icons" key. If in doubt, open the file using Notepad, and post the contents here.

Close Regedit.exe
Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

I finally figured it out! After reading a few dozen post, I suspected
a problem with permissions in the registry. I downloaded the subinacl
tool from Microsoft's site and ran a short script that reset
permissions in the registry. It fixed this problem right away, but
created another. I will start a new thread for this.

Thanks again for your help.

(By the way, I can't find the Shell Icon key anywhere on any computer
I've looked at today. Do you perhaps mean the "Shell Folders" key?)

 

[Ramesh, MS-MVP]

Glad you got this resolved, and thanks for the update!

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

Type in Start, Run:

cmd /k reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Icons" /s

Press {ENTER}

(Note: It's a single line command..no word wrap etc)

What's displayed in the output?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshootinghttp://www.winhelponline.com

StyleXP (or any other theming software) adds entries to the following registry key. And uninstalling the software may not remove their registry entries.

Click Start, Run and type "regedit.exe" pres {ENTER}
Navigate to the following branch:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Icons

From the File menu, choose Export and save the branch to a .REG file.

Delete all the values you see in the right pane of the "Shell Icons" key. If in doubt, open the file using Notepad, and post the contents here.

Close Regedit.exe
Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

I finally figured it out! After reading a few dozen post, I suspected
a problem with permissions in the registry. I downloaded the subinacl
tool from Microsoft's site and ran a short script that reset
permissions in the registry. It fixed this problem right away, but
created another. I will start a new thread for this.

Thanks again for your help.

(By the way, I can't find the Shell Icon key anywhere on any computer
I've looked at today. Do you perhaps mean the "Shell Folders" key?)