adress and return address on envelope will not print together

[Guest]

Using MS Word when I want to print an envelope the return address and
forwarding address will not print at same time. Have to print envelope in
two steps
Any help appreciated

 

[Graham Mayor]

What if you create a new document from the envelope wizard? You should be
able to debug the problem from what you see there -
http://www.gmayor.com/changing_envelope_layout.htm

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Graham Mayor - Word MVP

My web site www.gmayor.com

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[Guest]

While your suggestion might work using the envelope label function should be
able to print both addresses at one time. I can print the return address
then check to omit the return address and the delivery address prints. would
like to fine out why.

 

[Graham Mayor]

Did you do what I suggested? This should help to explain where the problem
lies.

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Graham Mayor - Word MVP

My web site www.gmayor.com

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[Guest]

I tried doing that which you suggested. Could not get to the format frame by
right clicking. Did however see that the problem appears to be that two
pages are being created, one for return address and a second for delivery
address. What could be causing that.

Happy New Year

 

[Graham Mayor]

Check the formatting of the envelope address and envelope return paragraph
styles. The former holds the frame settings, the latter may have some
unwanted inter-paragraph spacing.

Do you get the same problem if you start Word in its safe mode (hold the
CTRL key whilst starting Word?). If not rename normal.dot to (say)
oldnormal.dot and restart Word.

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Graham Mayor - Word MVP

My web site www.gmayor.com

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