Adobe Acrobat causes problems with IE6

M

MrMGA

I recently purchased Adobe CS3 Web Premium and installed the entire suite on
a PC running Windows XP Pro SP3 and Internet Explorer 6.0. Everything
installed with no problems and seemed to run fine, but a weird problem
immediately developed in IE6. IE6 would start and run great (i.e., very fast)
until I clicked on either the Favorites or History toolbar buttons. Then IE6
would "hang" for several minutes until the Favorites (or History)finally
appeared in the left pane. [Note: Windows Task Manager showed little or no
CPU activity while the computer was "hung".] After the Favorites were finally
retrieved, another problem became evident: IE6 slowed to a crawl and showed
frequent high CPU activity. I have a very high speed cable modem and normally
IE6 runs very fast.

I uninstalled the Adobe CS3 suite and reinstalled IE6 using the
"%systemroot%\inf" method. I also ran the System File Checker ("sfc
/scannow") to make sure no files were damaged. After rebooting, the IE6
problems disappeared. IE6 ran as fast as ever. Then I reinstalled Acrobat 8
Pro only (not the whole CS3 suite) and the same identical IE6 problems
reappeared!

Here's the weird part: if I click on Favorites in the main "menu bar" of
IE6, they instantly appear in a drop-down window and IE6 continues to run
fast. However, if I click on the Favorites "toolbar button", all the problems
described above come back. I have found that simply reinstalling IE6 fixes
the problem -- until I accidentally click on the Favorites toolbar button
again. (Note to myself: Until this is fixed, delete the Favorites button from
the toolbar and access them from the menu bar.)

Does anyone know what causes this problem and how to fix it?
 
P

PA Bear [MS MVP]

Contact Adobe Support. (Others running IE6 and IE7 have reported the same
behavior...and worse.)
 

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