Administrator

[Guest]

We bought a computer that had been on display and the store had logged in and
they are administrator. How can we make us (the new owners) administrators,
without completely installing all the software. We would actually like to
remove the store's name altogether. How?

 

[Kerry Brown]

We bought a computer that had been on display and the store had logged in
and
they are administrator. How can we make us (the new owners)
administrators,
without completely installing all the software. We would actually like to
remove the store's name altogether. How?

What brand is the computer? Most recognised brand names have a procedure to
restore the factory setup. I'd highly recommend this as you have no idea
what was installed while it was on display. Be sure to backup any personal
data on the computer. The factory restore will erase the hard drive in the
process of doing the restore.

 

[Guest]

We just bought a DELL and I can't find the location to restore to the factory
settings -- I looked where one would normally restores. Can you tell me
where it might be. Would it be harmful to just reload everything from the
disks again?

 

[Kerry Brown]

With most new Dells you press Ctrl+F11 when the computer is starting up to
access the factory restore procedure.

 

[Guest]

OK, I did all this -- it wants the original administrator's password before
it will do anything. Gee whiz. I do not have the Restore Disk -- but I do
have disks for everything that was installed including the operating system.
EEEEEE GADS.

 

[Guest]

I can't get the screen with Ctrl+F11 -- am I supposed to hold them down
together, click one after the other? I have tried it every which way I can
and it doesn't work. I've tried just holding both down, going back and
forth.

Where can I obtain a recovery CD? Maybe I will just order one if you can
tell me how to order one. Thank you again for your help

 

[Kerry Brown]

Call Dell tech support. They will walk you through the procedure.

 

[Michael]

From the manual that came with my Dell XPS410

.......................
To Use PC Restore
1 Turn on the computer
During the boot process, a blue bar with www.dell.com appears at the top
of the screen
2 Immediately, upon seeing the blue bar, press <Ctrl> <F11>
If you do not press <Ctrl><F11> in time, let the computer finish
starting, then restart the computer.
................................

details:
press the Ctrl key down, hold it down, and also press the F11 key.

complications: if you have a fancy keyboard where the Fxx keys are also use
for other functions you may have to press some key on the keyboard to enable
the Fxx keys to register.
(Microsoft Multimedia Keyboard for instance, must press the F Lock key to
switch the row of keys to Fxx mode).

Instructions are in the manual under the chapter Troubleshooting Tools

Michael

 

[Guest]

Yes I saw that in the manual -- I can't get it to work so far -- what I was
asking is do I hold those two keys down at the same time or do I press one
and then the other.

 

[Kerry Brown]

You press them both at the same time.

Please don't take this the wrong way. It sounds like you don't have a lot of
experience with doing something like this. I highly recommend you phone Dell
technical support to have them help you with this.

 

[Michael]

Joyous,

Press the Ctrl key down, hold it down, immediately after pressing the Ctrl
key press the F11 key. Hold the Ctrl key and the F11 key down until the
system asks if you want to restore (or some such menu).

Michael

 

[Guest]

I had the same problem today. I called the store and they gave me the PW.
Is this possible for you?