Administrator privileges problem?

[Guest]

My daughter has come home from uni with a problem PC. The power supply has
been faulty (it was switching itself off at random), so I have replace that.
The Nrton AV software had expired, so I bought a new copy and installed that.
In addition, the Office Professional Edition 2003 which I had previously
installed seems to have disappearded from her PC! It's not shown in the list
of programs that can be run, nor is it shown under "add or remove software".
When I tried to re-install it, I get an error message stating "Install did
not complete properly" (an error report was sent). When I search the hard
disk under My Computer, I can locate all the files under Program Files
(Office11). If I click on the Excel icon, it launches Excel with a message
saying "Microsoft Excel has not been installed for this user. Please run
setup ton install the application", but setup will not work (despite me
keying in the correct product key).
I have posted this Q on another MS site and received a few suggestions but
none of these have helped. I can confirm that both my daughter and I appear
to have administrator privileges on her PC and I have downloaded and
installed new software (MSN Messenger) without any problem. The main problem
seems to be the re-install of the Office 2003 suite, though I have also
discovered that Norton Systemworks isn't running as it should (Speeddisk
doesn't launch, though WinDoctor and DiskDoctor work fine). Any suggestions
anyone?

 

[Pegasus \(MVP\)]

My daughter has come home from uni with a problem PC. The power supply has
been faulty (it was switching itself off at random), so I have replace that.
The Nrton AV software had expired, so I bought a new copy and installed that.
In addition, the Office Professional Edition 2003 which I had previously
installed seems to have disappearded from her PC! It's not shown in the list
of programs that can be run, nor is it shown under "add or remove software".
When I tried to re-install it, I get an error message stating "Install did
not complete properly" (an error report was sent). When I search the hard
disk under My Computer, I can locate all the files under Program Files
(Office11). If I click on the Excel icon, it launches Excel with a message
saying "Microsoft Excel has not been installed for this user. Please run
setup ton install the application", but setup will not work (despite me
keying in the correct product key).
I have posted this Q on another MS site and received a few suggestions but
none of these have helped. I can confirm that both my daughter and I appear
to have administrator privileges on her PC and I have downloaded and
installed new software (MSN Messenger) without any problem. The main problem
seems to be the re-install of the Office 2003 suite, though I have also
discovered that Norton Systemworks isn't running as it should (Speeddisk
doesn't launch, though WinDoctor and DiskDoctor work fine). Any suggestions
anyone?

If your main problem is the re-installation of MS Office then I recommend
you repost in an MS Office newsgroup.

 

[Guest]

I've done that Pegasus, and the suggestion there was that I also post here,
as this may be a privilege problem! See my original post and replies at
http://www.microsoft.com/office/com...misc&mid=3f4a5ef8-9296-4577-bcc2-c4332400b0a3

 

[Pegasus \(MVP\)]

It is far more likely that this is an Office installation that's gone
bad. Running msicuu2.exe
(http://support.microsoft.com/default.aspx?scid=kb;en-us;290301)
will most likely fix the problem, in parallel with removing the folder
"c:\program files\Microsoft Office" and the registry keys
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office and
HKEY_CURRENT_USER\Software\Microsoft\Office

 

[Dodo]

=?Utf-8?B?U3RldmUgU2hpZWw=?= wrote on 23 dec 2005:

My daughter has come home from uni with a problem PC. The power supply
has been faulty (it was switching itself off at random), so I have
replace that. The Nrton AV software had expired, so I bought a new
copy and installed that. In addition, the Office Professional Edition
2003 which I had previously installed seems to have disappearded from
her PC! It's not shown in the list of programs that can be run, nor is
it shown under "add or remove software". When I tried to re-install
it, I get an error message stating "Install did not complete properly"
(an error report was sent). When I search the hard disk under My
Computer, I can locate all the files under Program Files (Office11).
If I click on the Excel icon, it launches Excel with a message saying
"Microsoft Excel has not been installed for this user. Please run
setup ton install the application", but setup will not work (despite
me keying in the correct product key).
I have posted this Q on another MS site and received a few suggestions
but none of these have helped. I can confirm that both my daughter and
I appear to have administrator privileges on her PC and I have
downloaded and installed new software (MSN Messenger) without any
problem. The main problem seems to be the re-install of the Office
2003 suite, though I have also discovered that Norton Systemworks
isn't running as it should (Speeddisk doesn't launch, though WinDoctor
and DiskDoctor work fine). Any suggestions anyone?

It seems that the software was installed under a different account than the
one you're logged-on with now.

Otherwise I cannot explain why the software is on the puter but gives a
message like: "Microsoft Excel has not been installed for this user."

The install has apparently been done for the active user only rather than
for general use by all accounts.

It is not so much whether you have administrator privileges, but under what
account was the Office software installed.

 

[Guest]

Thanks Pegasus. I followed your instructions and re-installed Office withoutt
a problem. I will let the advisor on the Office Discussion Group know that
you have been able to help. Thanks once again & have a good Xmas.

 

[Pegasus \(MVP\)]

Thanks for the feedback.

Thanks Pegasus. I followed your instructions and re-installed Office withoutt
a problem. I will let the advisor on the Office Discussion Group know that
you have been able to help. Thanks once again & have a good Xmas.