Admin rights gone - Help needed fast

[Guest]

I have had no issue at all for a long time and all was well.
Then this week I was on my pc (Windows XP SP2) and went to shut down the pc,
but when I went to Start to look for shute down it was not there and neither
was the Run command. I researched online and found out it maybe called the
quickinfo virus. I followed a few steps and got back the run command and
shutdown button. I though all was fine but now when I go to open Adobe
Photoshop CS I get and error I must have Admin rights to load program and it
shuts down. I looked at user accounts and their is only one mine and it has
admin rights. Also if I hit ctrl+alt+delete it says it has been diabled as I
do not have admin rights.

How do I fix this issue?

Is this the name of the virus I have, or is it something else?


Anyone questions just ask me.

I pasted what I followed to get links back below just as FYI. Please help as
I can not do any work. Thanks Much


Open a command prompt (CMD) from accessories menu -> type "gpedit.msc"
expand the user configuration node -> expand admin templates -> click "Start
Menu and Taskbar -> int he right pane look for "remove run menu from start
menu from start menu" it should be set to "not configured" if it is double
click it set to enable, click apply, then set to disable and click apply. if
it's set to enabled then set to disable. Reboot and see if run's back on the
start menu.

 

[Doug Knox - [MS-MVP]]

Blocked access to Task Manager indicates that you indeed have a virus
infection. Boot your computer in Safe Mode (see Help and Support) and run
your antivirus software from there. If possible, boot into Safe Mode with
Network Support so you can download the latest definitions for your
antivirus software.

 

[Guest]

I did try this. I booted in safemode ran Symantec Anit Virus and also Ad Ware
scanner but still have same issues. What should I try next? Is there a name
for this virus?

Thanks

 

[Doug Knox - [MS-MVP]]

While the virus may be removed, the registry changes it made are left
behind.

See
http://www.windowsnetworking.com/kb...ableDisableTaskManagerinWindowsXPHomePro.html

or

http://tinyurl.com/6r9aq

for the information on re-enabling Task Manager.

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com

 

[Guest]

ok, Also in Safemode I tried to open Adobe Photoshop and get same error. Will
this fix in the registry fix this issue also?

Or do I have to fix this somewhere else?

Virus scan found nothing, and spyware scan removed some tracking cookies.

Rebooted in regular mode same issue also same in Safe mode.

Ideas?

Thanks

 

[Doug Knox - [MS-MVP]]

No, that fix is specific to Task Manager being disabled. If this is
affecting other programs, its possible that various folder permissions have
been screwed up, as well.

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com

 

[Guest]

Ok, I did a scan and found 2 trojan virus's, I could not remove them. I even
diabled the system restore option and still Norton will not delete or remove
them. Ideas?

How do I fix my Adobe CS and other programs?

Thanks Much

 

[Doug Knox - [MS-MVP]]

Disabling System Restore does not grant access to the System Volume
Information folder. You'll need to modify the permissions on that folder to
allow your account access. If the files are located in a different folder,
boot the computer in Safe Mode and run the scan again.

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com

 

[Guest]

Ok, do I just do a right clock properties and the edit from there?

Thanks

 

[Doug Knox - [MS-MVP]]

Yes. You might need to take ownership of the folder, as well.

See Help and Support and search for "take ownership"

HOW TO: Take Ownership of a File or Folder in Windows XP
http://support.microsoft.com/?id=308421

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com

 

[Guest]

Ok, I tried this and still get the error.

I see that the creator option for right is there also and nothing is checked
so I checked all and applied and then it started working and went back to
unchecked whould not allow it.


What do I try next or am I missing something here?


Thanks

 

[Doug Knox - [MS-MVP]]

You need to add your own user account to the list of authorized users.
However, once your antivirus software deletes the infected files, those
System Restore points will be corrupt, since they're missing data. Either
use Disk Cleanup and More Options to remove all but the last restore point
or turn System Restore off and back on. This will flush out all restore
points.

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com