Address Book Not Working With Text Messages Sent By Outlook

[Candy]

Every time I try to send a text message per Outlook, I can type and send the
message, only as long as I physically type a person's name in the To box. If
I click on the little address book button beside the To box or click on the
icon at the top of the message page, I immediately get kicked out of Outlook,
and it must restart.

Does anyone know what is wrong and how it might be fixed?

Thanks,
Candy

 

[Diane Poremsky [MVP]]

What version of Outlook? What type of email account?

It sounds like the address book is corrupt. If you use outlook 2003 or
older, try this: go to Tools | Email Accounts, choose View or change
existing directories or address book. Remove Outlook Address Book and close
then restart Outlook and repeat these steps to add it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

 

[Candy]

I'm sorry. I was too anxious to get my message out.

My Outlook is 2007.

It is not an email account, per se. My address book seems to work for all
of my three email accounts. It is for the function that can send text
messages through Outlook. I believe they call the provider "SMSOfficer".

I don't want to mess with an address book that seems to be working well
otherwise.

Does this help any?

Thanks,
Candy
------------------------------------------------------------------------

What version of Outlook? What type of email account?

It sounds like the address book is corrupt. If you use outlook 2003 or
older, try this: go to Tools | Email Accounts, choose View or change
existing directories or address book. Remove Outlook Address Book and close
then restart Outlook and repeat these steps to add it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Every time I try to send a text message per Outlook, I can type and send
the
message, only as long as I physically type a person's name in the To box.
If
I click on the little address book button beside the To box or click on
the
icon at the top of the message page, I immediately get kicked out of
Outlook,
and it must restart.

Does anyone know what is wrong and how it might be fixed?

Thanks,
Candy

 

[DL]

Thats a third party tool / connection, maybe seek support from them
http://www.smsofficer.com/support.aspx

I'm sorry. I was too anxious to get my message out.

My Outlook is 2007.

It is not an email account, per se. My address book seems to work for all
of my three email accounts. It is for the function that can send text
messages through Outlook. I believe they call the provider "SMSOfficer".

I don't want to mess with an address book that seems to be working well
otherwise.

Does this help any?

Thanks,
Candy
------------------------------------------------------------------------

What version of Outlook? What type of email account?

It sounds like the address book is corrupt. If you use outlook 2003 or
older, try this: go to Tools | Email Accounts, choose View or change
existing directories or address book. Remove Outlook Address Book and
close
then restart Outlook and repeat these steps to add it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Every time I try to send a text message per Outlook, I can type and
send
the
message, only as long as I physically type a person's name in the To
box.
If
I click on the little address book button beside the To box or click on
the
icon at the top of the message page, I immediately get kicked out of
Outlook,
and it must restart.

Does anyone know what is wrong and how it might be fixed?

Thanks,
Candy

 

[Diane Poremsky [MVP]]

Yeah, if its working, you don't want to mess with it - especially in outlook
2007, since it doesn't work correctly if remove and readd the address book
service.

That uses the SMS /Text service that comes with outlook, correct? Did you
install anything from SMSOfficer?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

I'm sorry. I was too anxious to get my message out.

My Outlook is 2007.

It is not an email account, per se. My address book seems to work for all
of my three email accounts. It is for the function that can send text
messages through Outlook. I believe they call the provider "SMSOfficer".

I don't want to mess with an address book that seems to be working well
otherwise.

Does this help any?

Thanks,
Candy
------------------------------------------------------------------------

What version of Outlook? What type of email account?

It sounds like the address book is corrupt. If you use outlook 2003 or
older, try this: go to Tools | Email Accounts, choose View or change
existing directories or address book. Remove Outlook Address Book and
close
then restart Outlook and repeat these steps to add it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Every time I try to send a text message per Outlook, I can type and
send
the
message, only as long as I physically type a person's name in the To
box.
If
I click on the little address book button beside the To box or click on
the
icon at the top of the message page, I immediately get kicked out of
Outlook,
and it must restart.

Does anyone know what is wrong and how it might be fixed?

Thanks,
Candy

 

[Candy]

I'm sorry, Diane. I didn't see your answer until now. In answer to both of
your questions - Yes. It uses SMS Officer. And, I CONFIGURED from their web
site. It didn't really call it installing anything.

So, it kind of sounds like I'm stuck, right? So, is Outlook 2007 flawed, or
is SMS Officer flawed? Or, are they both flawed?

So close, and yet so far . . .

Thanks for your help and your patience.

Candy

Yeah, if its working, you don't want to mess with it - especially in outlook
2007, since it doesn't work correctly if remove and readd the address book
service.

That uses the SMS /Text service that comes with outlook, correct? Did you
install anything from SMSOfficer?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

I'm sorry. I was too anxious to get my message out.

My Outlook is 2007.

It is not an email account, per se. My address book seems to work for all
of my three email accounts. It is for the function that can send text
messages through Outlook. I believe they call the provider "SMSOfficer".

I don't want to mess with an address book that seems to be working well
otherwise.

Does this help any?

Thanks,
Candy
------------------------------------------------------------------------

What version of Outlook? What type of email account?

It sounds like the address book is corrupt. If you use outlook 2003 or
older, try this: go to Tools | Email Accounts, choose View or change
existing directories or address book. Remove Outlook Address Book and
close
then restart Outlook and repeat these steps to add it.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

Every time I try to send a text message per Outlook, I can type and
send
the
message, only as long as I physically type a person's name in the To
box.
If
I click on the little address book button beside the To box or click on
the
icon at the top of the message page, I immediately get kicked out of
Outlook,
and it must restart.

Does anyone know what is wrong and how it might be fixed?

Thanks,
Candy