Add/Remove Program Function

[JimH]

The program for AOL has been eliminated from my computer. The problem I have
is I cannot remove the folder form add/remove. I tried to rightclick and
delete it did not work. I tried to highlight anduse shift+del, it did not
work either. Is there someone who can assist me with removing this folder?

 

[Patti MacLeod]

Hi JimH,

See if the information in this MSKB article helps you to resolve the
problem:

How to Manually Remove Programs from the Add or Remove Programs Tool
http://support.microsoft.com/kb/314481



Regards,

 

[JimH]

Ms MacLeod,
I may be able to use this process but I cannot get the backup program to
run. Backup is installed on my computer. When I get into the backup wizard,
it won't accept the name/destination I want to use (D:\). I get an invalid
message.

 

[Patti MacLeod]

Perhaps I'm missing something here, as I don't understand what the process
for manually removing programs from Add/Remove has to do with getting the
backup program to run.



Regards,

 

[JimH]

The removal deals with the registry. Message says I should backup the
registry before I use it to remove the folder I want to get rid of.

 

[Patti MacLeod]

Ah, okay. I normally "backup" the registry branch that I will be modifying,
as per step numbers 4 and 5.

If your D: drive is a CD burner, you have to format the CD/CD-RW before it
will be recognized as a valid medium for the backup utility.



Regards,