Add network printer problem

[Guest]

We have a Windows 2003 AD domain and an NT4 domain that is not in the forest.
There is a one-way trust between the AD domain and NT4 domain (AD trusts
NT). I'm getting the error message "A policy is in effect on your computer
which prevents you from connecting to this print queue. Please contact your
system administrator." when I try to add a network printer shared from an NT4
server to an XP Pro SP2 client that is a member of the AD domain. I've tried
this logged in as an administrator of both domains. Also, Point and Print
Restrictions are not enabled. I had a similar problem a while back with 2
W2K Pro machines acting as server and client.

I'd really like some help with this. It is driving me nuts.

 

[Alan Morris\(MSFT\)]

This issue should have been addressed with SP2. Can you please confirm that
the XP drivers are in fact installed on the NT4 server. The drivers names
must be the same between the NT4 version and the XP version.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Thank you. FYI, the printer is a Lexmark Optra S 1855. I didn't look at the
actual driver files/versions but I updated the software and the log said that
the XP and 2000 drivers were installed. The Alternate Drivers dialog box
lists Windows NT x86 (Intel). When I log on to the XP system with the local
administrator account I can not connect and install drivers. The error is
"Windows cannot connect to the printer. Either the printer name was typed
incorrectly, or the specified printer has lost its connection to the server."
Logging on as a member of the domain admins worked fine and printing is
established.

This issue should have been addressed with SP2. Can you please confirm that
the XP drivers are in fact installed on the NT4 server. The drivers names
must be the same between the NT4 version and the XP version.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

We have a Windows 2003 AD domain and an NT4 domain that is not in the forest.
There is a one-way trust between the AD domain and NT4 domain (AD trusts
NT). I'm getting the error message "A policy is in effect on your computer
which prevents you from connecting to this print queue. Please contact your
system administrator." when I try to add a network printer shared from an NT4
server to an XP Pro SP2 client that is a member of the AD domain. I've tried
this logged in as an administrator of both domains. Also, Point and Print
Restrictions are not enabled. I had a similar problem a while back with 2
W2K Pro machines acting as server and client.

I'd really like some help with this. It is driving me nuts.

 

[Alan Morris\(MSFT\)]

This sounds like an authentication issue. Are you prompted for credentials
when connecting to the server or is the guest enabled on the server?

You will get this error also if the server client licenses are maxed out but
that is another story and I do not think the issue in this case.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Thank you. FYI, the printer is a Lexmark Optra S 1855. I didn't look at the
actual driver files/versions but I updated the software and the log said that
the XP and 2000 drivers were installed. The Alternate Drivers dialog box
lists Windows NT x86 (Intel). When I log on to the XP system with the local
administrator account I can not connect and install drivers. The error is
"Windows cannot connect to the printer. Either the printer name was typed
incorrectly, or the specified printer has lost its connection to the server."
Logging on as a member of the domain admins worked fine and printing is
established.

This issue should have been addressed with SP2. Can you please confirm that
the XP drivers are in fact installed on the NT4 server. The drivers names
must be the same between the NT4 version and the XP version.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

We have a Windows 2003 AD domain and an NT4 domain that is not in the

forest.

There is a one-way trust between the AD domain and NT4 domain (AD trusts
NT). I'm getting the error message "A policy is in effect on your computer
which prevents you from connecting to this print queue. Please contact your
system administrator." when I try to add a network printer shared from

an
NT4

server to an XP Pro SP2 client that is a member of the AD domain.

I've
tried

this logged in as an administrator of both domains. Also, Point and Print
Restrictions are not enabled. I had a similar problem a while back with 2
W2K Pro machines acting as server and client.

I'd really like some help with this. It is driving me nuts.

 

[Guest]

That sounds right but there is no prompt for credentials and the Guest
account is disabled. Also, the Licensing service is disabled. I've looked
in the logs and see nothing to indicate a failed authentication but will
check again. Thanks.

This sounds like an authentication issue. Are you prompted for credentials
when connecting to the server or is the guest enabled on the server?

You will get this error also if the server client licenses are maxed out but
that is another story and I do not think the issue in this case.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Thank you. FYI, the printer is a Lexmark Optra S 1855. I didn't look at the
actual driver files/versions but I updated the software and the log said that
the XP and 2000 drivers were installed. The Alternate Drivers dialog box
lists Windows NT x86 (Intel). When I log on to the XP system with the local
administrator account I can not connect and install drivers. The error is
"Windows cannot connect to the printer. Either the printer name was typed
incorrectly, or the specified printer has lost its connection to the server."
Logging on as a member of the domain admins worked fine and printing is
established.

This issue should have been addressed with SP2. Can you please confirm that
the XP drivers are in fact installed on the NT4 server. The drivers names
must be the same between the NT4 version and the XP version.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

We have a Windows 2003 AD domain and an NT4 domain that is not in the
forest.
There is a one-way trust between the AD domain and NT4 domain (AD trusts
NT). I'm getting the error message "A policy is in effect on your
computer
which prevents you from connecting to this print queue. Please contact
your
system administrator." when I try to add a network printer shared from an
NT4
server to an XP Pro SP2 client that is a member of the AD domain. I've
tried
this logged in as an administrator of both domains. Also, Point and
Print
Restrictions are not enabled. I had a similar problem a while back with 2
W2K Pro machines acting as server and client.

I'd really like some help with this. It is driving me nuts.