Add Contacts is greyed out ... help!

[Guest]

Using Outlook 2003 connecting to Exchange 2003 mailboxes. Some Users are not
able to add contacts from the Global Address List. These are the steps that
they are taking ...

1.) On the Menu Bar, select Tools, then click Address Book
2.) In the “Show names from theâ€, be sure Global Address List is listed.
(You should now be able to see the Global Address List)
3.) Have them look for the contact(s) they would like to import to their
local contacts list, Right Click and select Add Contact
4.) Then Save & Close

At step 3 the "Add Contact" is greyed out ... they are not able to select
this option.

Any help would be great!!
- Francisco

 

[Milly Staples [MVP - Outlook]]

Are these the same contacts that cannot be added to the user's AB? If yes,
what is unique about the contacts that cannot be added?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Francisco asked:

| Using Outlook 2003 connecting to Exchange 2003 mailboxes. Some Users
| are not able to add contacts from the Global Address List. These are
| the steps that they are taking ...
|
| 1.) On the Menu Bar, select Tools, then click Address Book
| 2.) In the “Show names from theâ€, be sure Global Address List is
| listed. (You should now be able to see the Global Address List)
| 3.) Have them look for the contact(s) they would like to import to
| their local contacts list, Right Click and select Add Contact
| 4.) Then Save & Close
|
| At step 3 the "Add Contact" is greyed out ... they are not able to
| select this option.
|
| Any help would be great!!
| - Francisco