Hi Deli
I'm unable to get to any sites right n ow....to even d/l
something....
Msn tells me that my Internet explorer browser is unable
to connect to the internet...somehow....AOL is still
getting me online...but my I.E browser isnt
connected...sigh. I'm thinking I may have to uninstall
and reinstall windows...just to get it connected
again...then I can d/l the spyware etc...and find my
problem....
Thank you again for your help.
Before you reinstall Windows, which might not resolve the problem, and may
cause you even more at the moment, please try the following first:
Try this and see if it helps.
Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions
If the above does not work, to download these programs from the Internet, if
your PC has CD read capabilities, go to another computer with CD-ROM burning
capabilities.
(a friend, at work, a library, wherever you can find one that can create
CD's). Then
burn the necessary files to a CD. Before copying the files to your machine,
create a folder on the C:\ drive called HOLD, then copy the files to this
folder. Then install the programs from there.
Clear Temporary Internet Files (from your mchine)
The temporary files only holds so many files, so perhaps you might try
clearing the Temporary Internet Files and History.
Tools | Internet Options | At the Temporary Internet Files click on Settings
| View Files tab | Edit | Select All \ click Delete key, then click OK.
Click Clear History
To download and burn to the CD as well as the AdAware, SpyBot, CWShredder
and HijackThis programs from my initial post.
While these are written for IE5, they may apply for IE6 as well.
Repair Internet Explorer
Be sure that your AV and firewall is disabled before starting:
1. Close all Internet windows and programs, then the Click the Start tab
on the bottom task bar.
2. Click Settings
3. Click Control Panel
4. Click on Add/Remove Programs
5. Find and highlight your IE version in the list
6. Click the Add/Remove tab on the dialog box under the window
7. When the Wizard window opens you should see a Repair Internet Explorer
8. Click the radio button or box next to it, then click OK
9. Let it run the repair
10. Reboot you computer
or......
Besure that your AV and firewall is disabled:
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP (I've copied the instructions from the 318378 here for you)
Print out the instructions before starting:
To repair or reinstall Internet Explorer and Outlook Express in Windows XP,
complete the following procedure while you are logged on as an
administrator:
Use the System File Checker tool to scan all of the protected files on your
computer:
Click Start, and then click Run.
In the Open box, type sfc /scannow, and then click OK.
Note that you may be prompted for the Windows XP or Windows XP Service Pack
1 installation media.
Test to determine if the issue is resolved. If the issue is resolved, skip
the remaining steps. If the issue is not resolved, continue to the next
step.
How to perform an in-place upgrade (reinstallation) of Windows XP
If you have not already done so, then you might try a repair of IE6 as
follows:
http://support.microsoft.com/defaul...port/kb/articles/Q194/1/77.asp&NoWebContent=1
or
http://snipurl.com/6s3r
or................
For XP Repair of IE - Courtesy of Robert Aldwinckle
XP users who have installed IE6sp1 before upgrading to XPsp1
will have setupwbv.dll and will be able to do a repair using
rundll32 setupwbv.dll,IE6Maintenance
Otherwise, they have to use
sfc /scannow
etc., or reinstall IE6 (Ref: KB318378)
or......................
Courtesy of Jim Byrd:
There is no direct Repair function for IE6 in XP. Here are some
alternatives:
1. With XP you need to go to Start|Run and type "sfc /scannow" (without the
quotes and notice the space between the c and the /.) Have your XP CD handy
and be prepared to go get a cup of coffee - it takes a while. This will do
the same thing as Repair IE6 for XP but a lot more, that is find any corrupt
system files and replace them. It does not, however, re-register the
various software components (except possibly the ones it replaces?) AFAIK.
Be aware that under certain circumstances (Win2k before SP4 - see mskb
814510,
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
can erroneously overwrite (restore over) previously installed files from
certain "hotfixes" which will then need to be re-installed. To check for
this, after running sfc, open a Cmd window and enter "qfecheck /v /l:c:\"
(without the quotes). If you don't have qfecheck installed, it can be
obtained for XP here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and for
Win2k, obtain qfecheck here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35470
2. Another alternative that works on Win2k and may or may not work on XP
(but probably does - I've heard both stories), for just IE6 repair if you
don't have IE6 listed in Add-Remove Programs, then in Start|Run then enter
"rundll32 setupwbv.dll,IE6Maintenance"
without the quotes, exactly as shown, and select the appropriate entry.
3. If you find that you need to do a re-install of IE6 then you can
consider the following, I can't verify this for XP (I'm Win2k - it works
there, and I've had good reports from XP users), but you might want to give
it a try at your own risk. Again, enter this at Start|Run without the
quotes and be careful about the spacing:
"rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
C:\windows\inf\ie.inf"
4. Lastly, here is a link to a MSKB article about re-installing IE6/OE6:
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP (Q318378)
http://support.microsoft.com/?id=kb;en-us;Q318378
or................
Courtesy of Robert Aldwinckle
Here is a more recent suggestion I have been giving to XP users
who want to try some repair procedures.
<TITLE>831429 - Windows XP stops responding when you download updates from
Windows Update</TITLE>
<
http://support.microsoft.com/default.aspx?scid=kb;en-us;831429 >
It is actually a more comprehensive set of re-registrations than an
IE Repair with the default FixIE.inf would do for either NT5.
Although they are listed specifically for W2K they should apply
equally to XP
Computer won't connect
http://inetexplorer.mvps.org/answers_5.htm#connect
If these don't help, then it is likely a problem AOL will have to resolve to
get you connected and set up again.
Hope this helps.
Jan
