Accidentally dismissed reminders

[Phil Wilson]

Hi All

One of my colleagues uses Outlook to remind him when to call his
customers. He will create an appointment in his calendar and set a
reminder. When the reminder fires he acts on it then snoozes it for a
given period of time so that he is once again reminded to contact his
customer. He has appointments in his calendar with reminders which he
has been snoozing for months!

Unfortunately, somebody else used his PC and accidentally dismissed
some of his reminders (we're not sure which ones) when they popped up.
He now has no idea who he is meant to call and when. Ithere any way of
"undismissing" these reminders so that they resort to their previous
snoozed state and start popping up again at the correct time?

We use Outlook 2000 in C/W mode and Exchange 5.5 Server. Exchange is
backed up to tape every night using NTBackup, but I'm trying to avoid
building a recovery server and restoring the IS.

Any suggestions would be much appreciated.

Cheers
Phil

 

[PJ]

Although I can't help with your problem, it sounds like you could use a CRM
tool. We have recently installed OutlookCRM which uses public folders and
adds functionality to Outlook but does not install anything to the exchange
server.

Have a look at http://www.ukngroup.com/partners/application/outlook_crm.cfm
for more details.

UKNGroup are a really polite and helpful company to deal with. Let me know
if you would like more details of them. I could put someone in touch with
you.

Cheers,

PJ.
80)

 

[Phil Wilson]

Hi PJ

Thanks for the advice. I have already recommended he look at various
CRM software solutions. I will add OutlookCRM to the list.

Phil

 

[Brian Tillman]

One of my colleagues uses Outlook to remind him when to call his
customers. He will create an appointment in his calendar and set a
reminder. When the reminder fires he acts on it then snoozes it for a
given period of time so that he is once again reminded to contact his
customer. He has appointments in his calendar with reminders which he
has been snoozing for months!

Unfortunately, somebody else used his PC and accidentally dismissed
some of his reminders (we're not sure which ones) when they popped up.
He now has no idea who he is meant to call and when. Ithere any way of
"undismissing" these reminders so that they resort to their previous
snoozed state and start popping up again at the correct time?

I dismiss my recurring reminders all the time. It's normal to do that. If
he wants his reminders to pop up on a regular bases, he should make them
recurring reminders.

 

[Phil Wilson]

Hi Brian

Thanks for the response, but he can't use recurring reminders because
there is no pattern to the recurrence.

For example, a reminder will pop up saying to call Bob. He will call
Bob and Bob might say call me back in a week, so he will snooze the
reminder for a week. A week later the reminder will pop up again. This
time Bob might say call me tomorrow, so he will snooze the reminder
for 1 day. This could carry on indefinitely.

Cheers
Phil

 

[Brian Tillman]

Thanks for the response, but he can't use recurring reminders because
there is no pattern to the recurrence.

For example, a reminder will pop up saying to call Bob. He will call
Bob and Bob might say call me back in a week, so he will snooze the
reminder for a week.

So, modify the recurrence or just drag-and-drop the reminder to the new day.

 

[Phil Wilson]

Ended up building a recovery server, restoring from tape, and
exmerging his mailbox to a pst file. Have also tried educating him in
proper use of reminders, but old habits die hard. At least if this
happens again, I now have a recovery server.

 

[elements82]

recovering dismissed reminders in outlook

I know this post is really old, but for those like me who were looking for a resolution to this problem, I hope you can benefit. I had the same issue. A colleague of mine dismissed all of his reminders as well.
What I did is added a "modified" column in the task view area. All I had to do is sort by the modified date and reselect each item individually, then re-check the remind button.

I hope this helps.

 

[mcinmark]

elements82, your response was very helpful. I had the same issue as the person who originated this string, and yours was the perfect solution. Thanks again.

 

[monkeyrooney]

Unfortunately, Outlook doesn't have an easy way to do this but really what you can do is just change the appt date/time to the future and you'll get the reminder again.