A virus-laden document has wrecked my Word 2003. It won't let me.

[Guest]

A virus infected Word document made it past my freshly-updated Norton
Antivirus.

My version of MS Word 10.0 is from my MS Works Suite 2003.

When I start up MS Word, it goes directly into Install mode, then starts up
the program.

I have run my Norton anti-virus again with no virus detected, but I fear the
virus is still there.

I tried to uninstall MS Word using my original disks and Control Panel, but
the virus won't let me uninstall and reinstall MS Word.

So I'm stuck.

Any ideas of how I can resolve this situation?

Respectfully,

John near Seattle
(e-mail address removed)

 

[Suzanne S. Barnhill]

I'm not clear where you have gotten the idea your problem is caused by a
virus. See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm. Also,
if you are running Word freestanding (not starting it from the Works Task
Launcher), uninstall the Microsoft Works Suite Add-in for Word (through
Windows Control Panel | Add/Remove Programs).

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

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