Hi Scrappy
I had avery similar experience with a powerful Mesh computer.
It arrived late with a blue and yellow screnn when switched on
Mesh advised that the viewsonic screen was faulty but said it would take 3 weeks for them to replace it so suggested we arranged the exchange with viewsonic ourselves , as the mesh support person said "it was your problem now". So we arranged the wop which yook 3 days , viewsonic were very good.
But it wasnt the screen and so Mesh support then said the machine needed reconfiguring ( after much delay). they then sent out a label for return ( after much delay) and we got the machine back about a week later, ... but the problem was identical ( unchanged) . More phone calls to mesh ( over £30 worth in fact) which resulted in no meaningful help and denials of liability on the basis that it was software ( not covered in their guarenntee) accusations. I offered to have an independent engineer check the machine and they refused despite it being in their contract. Eventually after a month of this farce I rejected the goods ( having kept a very good record of all calls and comments from both sides.) Mesh then refused to accept the goods back , then relented and after a another month from the date of rejection sent me a refund ( 30 days is the legal limit by the way for a refund after the point opf rejection) .
Mesh support during all this time were very unhelpful and we had to contacting one of the directors directly,
My advice is to reject the goods as faulty under the sales of goods act and distance selling regulations as we did and just be patient and certainly nothing we could do would encourage them to refund prior to the legal deadline, I wondered if this is a policy on their part ?.
I am still owed money by Mesh as they have not refunded my telephone call costs and ineterst of my money for 2 months , but hey I consider my self lucky to get most of ny money back.
I will buy another PC from a different manufacturer as I can not face the prospect of another mesh experience.
Perhaps this Blue / Yellow screen is a common thing? I wonder if anyone else has had the same issue. My PC manager at work looked at it and thought it was a faulty graphics card but at no time did mesh consider this , which I thought was surprising.
But good luck with your claim. We saw a solicitor and providing you are reasonable with your requests and record everything then you should get a refund , but be prepared to wait is my advice
Will look forward to seeing you in other threads
