G
Guest
After installing several new USB devices, my Dell Dimension 4400 began crashing intermittently on startup. The crash error message includes the following
STOP 0x0000003
NO_MORE_IRP_STACK_LOCATION
As I searched for the cause, the crashes began to occur more frequently
Here's what I've already tried
I searched the Microsoft KB and found a few possible solutions (KB #'s: Q832577, Q810400, Q830957), but none of them fixed the problem. I did a Google search and found several discussion forums that covered this problem. After trying just about every solution suggested on these sites (except a full re-install of Win XP), I still get the crashes
Most of the information I've seen so far points to problems with USB drivers or devices. And as I already stated, the problem began to appear right after I hooked up some new USB devices. My attempts a fixing the problem include adding a registry value for IRPStackSize (KB Article Q177078), updating the BIOS, turning off USB 2.0 Legacy BIOS support (KB Article Q832577), uninstalling USB drivers, disconnecting USB devices, and re-installing USB drivers
The devices I have hooked up are as follows
A USB mouse (Microsoft IntelliMouse Explorer) and a scanner (Microtek 3600) attached via USB. These two devices had been connected to the two USB ports on my Dell starting right when I got the machine about 18 months ago, and they've never caused any problems
Then at about three weeks ago, my cable company installed broadband service using a USB-to-Cable-Modem adapter. A day or two later, I purchased a new Canon i860 Desktop Photo Printer with a USB cable. Because I already had two other USB devices, I also purchased a Belkin USB hub so that all the USB devices could be plugged in. Unfortunately, these USB devices were added during a two day period, making it more difficult to know which device might have caused the problem
The most probable culprit is the USB-to-Cable-Modem adapter. The cable service technician installed an unsigned driver. I later went to the manufacturer's web site (some company in Taiwan that I've never heard of) and got a signed one, but had to download it from their web site in Taiwan, which struck me as being odd. Although this adapter sounds like the most likely cause of the problem, I've tried rebooting without the driver installed, without the device connected, and even went so far as to uninstall ALL the USB drivers and disconnected EVERY USB device from the PC, but I still keep getting the same BSOD message. And the problem does not occur any time I boot into Safe Mode
I've spent at least 40 hours trying to fix this problem. If anybody out there has a real solution to this, then I'll be your friend for life
Lou
STOP 0x0000003
NO_MORE_IRP_STACK_LOCATION
As I searched for the cause, the crashes began to occur more frequently
Here's what I've already tried
I searched the Microsoft KB and found a few possible solutions (KB #'s: Q832577, Q810400, Q830957), but none of them fixed the problem. I did a Google search and found several discussion forums that covered this problem. After trying just about every solution suggested on these sites (except a full re-install of Win XP), I still get the crashes
Most of the information I've seen so far points to problems with USB drivers or devices. And as I already stated, the problem began to appear right after I hooked up some new USB devices. My attempts a fixing the problem include adding a registry value for IRPStackSize (KB Article Q177078), updating the BIOS, turning off USB 2.0 Legacy BIOS support (KB Article Q832577), uninstalling USB drivers, disconnecting USB devices, and re-installing USB drivers
The devices I have hooked up are as follows
A USB mouse (Microsoft IntelliMouse Explorer) and a scanner (Microtek 3600) attached via USB. These two devices had been connected to the two USB ports on my Dell starting right when I got the machine about 18 months ago, and they've never caused any problems
Then at about three weeks ago, my cable company installed broadband service using a USB-to-Cable-Modem adapter. A day or two later, I purchased a new Canon i860 Desktop Photo Printer with a USB cable. Because I already had two other USB devices, I also purchased a Belkin USB hub so that all the USB devices could be plugged in. Unfortunately, these USB devices were added during a two day period, making it more difficult to know which device might have caused the problem
The most probable culprit is the USB-to-Cable-Modem adapter. The cable service technician installed an unsigned driver. I later went to the manufacturer's web site (some company in Taiwan that I've never heard of) and got a signed one, but had to download it from their web site in Taiwan, which struck me as being odd. Although this adapter sounds like the most likely cause of the problem, I've tried rebooting without the driver installed, without the device connected, and even went so far as to uninstall ALL the USB drivers and disconnected EVERY USB device from the PC, but I still keep getting the same BSOD message. And the problem does not occur any time I boot into Safe Mode
I've spent at least 40 hours trying to fix this problem. If anybody out there has a real solution to this, then I'll be your friend for life
Lou