9/4 auto update killed my printer! HELP

[Bonnie]

the automatic update on 9/4 made my hp deskjet 710
incompatible and says I should install new driver...when
I go to hp and download the new driver it will download
it BUT NOT INSTALL IT.

ANY HELP OUT THERE????????

Bonnie

 

[Cari \(MS-MVP\)]

Did you uninstall it completely first?

http://www.coribright.com/Windows/Article one.htm

Are you logged on as an Administrator or a User with Admin Rights?

Is the print spooler running?

(from the command prompt, type: net start spooler and
remember to hit enter)

Cari
www.coribright.com